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“They have a long way to go when it comes to food and restaurants. Many people got a stomach virus and ended up with IV in the medical facility of the hotel. Bring medications with you if you travel to DR.”

“The property, beach, and kids club were amazing. Be careful booking on expedia. We booked a preferred ocean front swim out with two double beds. Apparently this room doesn't exist. When we got there we were put in a room with a King size bed and a pull out couch. We made it work but that is not what we booked. The room was also the farthest room away from the preferred club. Again we made this work but was not what was booked. This isnt the first time somwthing like this has happened to...

“Very clean rooms and bonus the hotel is almos new less than 2 years The staff is always nice The pool area is very clean but and this is a huge but there’s almost no umbrellas in the pool area which is really needed The beach area is the same almost no umbrellas but at least you have all the Palmeras for shade They should invest a little more in putting more shade in the pool The food is good and there’s a lot of options to choose My teenagers had a great time I loved that they had sports...

“The food, staff, and customer service are horrible at this hotel. They require you to make reservations for all restaurants through an app that doesn’t work. You can only make 2 days of reservations and can only make them once you are on property. Concierge staff are the worst - rude and unhelpful! You can’t swim in the ocean (actually a bay) because of the murky water with tons of jelly fish. Spend less money and stay at a much better place like Secrets or Dreams (right down the street). The...

“Host was attentive and responsive. Spacious rooms. Only one hot shower at a time, concurrent showers will be Luke warm.”

“The place is very nice and super comfortable, it is perfect for a family, there is a lot of space, and also very clean, they are very attentive and are always available to help you if you need anything!! I loved it and I plan to return soon…”

“I did not stay at the property that I rent online, the location is not where the owner indicate, is on the opposite side of this town, far away from the beach, on the main road, with not parking facility, Also they say the property was rent to other person and drive me to a near by location. ”