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“We had a fantastic experience at Kashmir Hotel and Spa. The staff was very professional, courteous and polite. The food was really delicious and plentiful. The hotel was quite, you can rest well. The only part I didn't enjoy personally was the massage I got. It was good technique but did not much besides that. ”

“This hotel has everything, t they have thought of every single detail from baby food in the restaurant, robes for children and adults, to kids indoor play area supervised 9am to 10pm... and you can leave your child while having breakfast or dinner. Very well organized, great pools and food, walking to trails in the forest. My kids didn't want to leave”

“The spa area was ok, as well as the treatments, however the treatments were all shorter than stated. The main issue was that not too many of the staff spoke English, which would be expected at a 5 star hotel. Those who did though were friendly. Also the hairdryer in the room got overheated every minute which isn’t optimal for a spa hotel, however the staff did send a new hairdryer to the room which was working sufficiently when asked about this. ”

“Excellent amenities, very courteous people, tasty food. We had great relaxing vacation and enjoyed the mineral pools and offered massages. Really recommended hotel and staff ”

“Located near the Kleptuza lake in Velingrad, Bulgaria, this place is perfect to visit with your adult parents - the aqua jets are designed to massage the entire body, and specifically feet, shoulders, and back, parts that need the special mineral water treatment, so the peripheral nerve system is reenergized. The local food is fresh and delicious, and the staff is very friendly.”

“Very nice and friendly owner 😊”

“Modern clean hotel with good facilities and very helpful staff. Breakfast and dinner included. Short walk to center of town.”

“Very nice hotel, spacious and comfortable rooms. ”

“Хотелът е на добро ниво лаго обслужване, СПА зоната е отлична, услугите й също. Навсякъде е чисто, включително и басейните. Ресторантът е също на много добро ниво. Трябва да се обнови мебелировката в стаите и да се предостави повече комфорт, матраците също за смяна. ”

“The reason, that we chose this hotel is the reviews of other customers. Extremely friendly, helpful and polite staff, clean rooms, comparatively far from the center (we were looking for a calmer and quieter place and for us the location was not a problem - 15-20 minutes walk from center) and extremely tasty and good food - delicious breakfast and good restaurant for the rest of the time). The only thing we were disappointed was food, we didn't manage to have dinner as we had planned. The hotel...

“Very family oriented hotel. Friendly staff. Organized activities for the children. The SPA Center itself is not as large as in other hotels in the city, however it was very clean. I would have loved if there was a hot pool outside, but still, when it comes to value for money for the HB offer we used, it was superb.”

“Renovierungsbedürftig, Duschen in Bädern kaputt, Englisch spricht fast niemand, nicht einmal an der Rezeption. Kein vernünftiger Parkplatz, Ich musste das Zimmer sofort beim Check in bezahlen. Das ist mir in noch nie passiert und ich übernachte viel in Hotels. Musik im Zimmer nicht ohne weiteres abstellbar, man wird unfreiwillig morgens um halb acht durch eine Art Wecker geweckt. Im Restaurant mehrfach unsauberes Geschirr. ”

“Wir waren im Sommer hier und haben eine sehr schöne Zeit gehabt; die Sonnenaufgänge sind wirklich grandios, dafür kann man schon mal früh aufstehen. Das Haus liegt (noch) schön allein, es ist für bulgarische Verhältnisse top. Etwas mehr Kochgeschirr wäre wünschenswert. Leider kann man im See nicht baden, aber die Umgebung ist sehr sehens- und erlebenswert, vor allem natürlich die Rhodopenbahn und die kleinen Gemüsestände an den Straßen. Auto ist auf jeden Fall erforderlich. Der Vermieter ist...