“The hotel could not find the payment from Hotels.com and then the receptionist was very rude and insisted on that it was my problem that they could not see that the room was prepaid. I spent on hour calling Hotels.com who called the hotel and still receptionist said it was wrong. Then finally the hotel manager had to come and then suddenly they found the payment. All staff was very nice execpt for this individual who should not work with guests and customers. Maybe in the backoffice far away...
“The hotel could not find the payment from Hotels.com and then the receptionist was very rude and insisted on that it was my problem that they could not see that the room was prepaid. I spent on hour calling Hotels.com who called the hotel and still receptionist said it was wrong. Then finally the hotel manager had to come and then suddenly they found the payment. All staff was very nice execpt for this individual who should not work with guests and customers. Maybe in the backoffice far away...
MIchael