Hotell nära Riverwest Park

“Good”

“No where did it mention there was construction. I was put in a room with blind parts still in the couch, drywall dust and spackling all over, not one towel bar hanger or toilet paper holder, tv didn’t work….disgusting. When I spoke with the manager about some kind of refund, he offered $20 (of the $167), but then because I booked through a third party, I’d have to call them. He said “the construction is listed in the small print”, which I’ve since canvassed and can find NO WHERE. Not impressed.”

“Rooms were clean and well prepared. Great breakfast, many choices.”

“Didn't have towels, conditioner, lotion or hair dryer. Phone didnt work to call front desk. Had to go get the towels. Hair dryer had to be located and was to be brought to the room...front desk forgot what room # so never received the hair dryer.”

“Checked in room was filthy, stained sofa. Holes in the walls and bathroom sink counter was cracked. T.V.s were outdated.”

“.”

“X”

“I checked in before checking the room and I was so disgusted! There was dried food on the walls. Spilled drinks along the walls & bugs in every corner! Even roaches shells were all over. I felt so unsafe there and disgusted! I’ve been trying to get my refund for over a week & they still haven’t paid it back. I DO NOT RECOMMEND ANYONE STAYING HERE!”

“Esta bien solo las cobijas les senti un mal olor y sería bueno que pusieran una botella de agua y un bote para basura nada mas”

“We arrived a bit after 9:30pm and waited in line to checkin. The front desk clerk was friendly and calmly handled the long line. The main lobby and dining area looked nice. That is where the positive statements end. When you enter the hallway for available rooms and elevators, you are instantly smacked with the foul odor of weed and animals. There are visible spots on the carpet where an animal had relieved themselves. We have three dogs (50-70lbs) at home and were overwhelmed by how bad it...

“everybody was so friendly and welcoming, thank you so very much!”

“👍”

“It was nice to have housekeeping come by every morning & every staff that was on shift was always so nice. I felt safe & comfortable staying at this hotel!”

“Room was not ready when we arrived,which was after check in time and we were on a tight schedule and made us run behind”

“Dog hair was all over the rooms and had an odor to the room on arrival!! Was able to open the window to ventilate the room which really helped. However, there was a gap in the screen, and a child could definitely be able to push through the screen on the fourth floor. Contacted hotel and they would not give any money back.”

“No hot water to take a shower. Offered new room the morning we were checking out so didn't have time. Wash rags had lot of dark stains on them. Requested full or partial refund. Crystal at front desk said he had to talk to manager at 10:00 am and would call me. It has been two days and still no response. ”

“The property was clean.”

“It was a great place to stay we enjoyed our stay.”