Hotell Rockaway Av. Station, New York

"-"

"The room is incredibly poorly designed. There are only four hooks and three hangers to store things on – that includes clothes, jackets, and towels. The only surface in the room besides two tiny bedside tables is the sink. The shower smells strongly of sewage, and the odor spreads into the room. We asked for an extra duvet for the room, and it took several days to resolve despite speaking with the reception multiple times. When we finally received something, it was a large bag with several duvets but no linens. We then had to keep asking for that for several more days. Our room was not cleaned during the first two days, and we had to actively go down to the reception at 5 pm every day to ask for it to be cleaned. Eventually, a manager explained that they have 300 rooms and only manage to clean them “every so often.” The rest of the staff gave contradictory information about policies and spoke poorly about the cleaning staff. With a few exceptions, the service was at best inconsistent and poor, and at worst the staff were quite rude. The only positive aspect is the hotel’s location, which is within walking distance of two good subway lines."

"Små rum "

"The room, location and view were nice but our stay was ruined by the nightclub that went on till 4am on the floor below us. We were at no point in the booking process or MONTHS leading up to our stay informed that there was a nigthclub in the hotel open to 4 am! The incredibly loud music, bass and party-goers screams and singing kept us up till 4.15 am. We could not sleep a wink before this. When we checked in the receptionist said that "Oh by the way, we have a nightclub on the floor under your's and it might be a bit loud. It is open till 4 am. Here are some earplugs that may help." This was the first we heard about this when we checked in at 10.45 pm after a long flight. We had booked the hotel for one night as we needed a central hotel to get some well-need sleep on our lay-over stay before our flight home to Stockholm the next day. Upon entering our room we heard rightaway how loud it was. It was like our room what the bathroom of a nightclub, it was that loud. When I mentioned this to the receptionist the same evening she said " Yes, I am sorry. I just got a call that it is even louder than usual tonight. Sorry." There was no mention at any point of our stay of a reduction in price, complimentary anything or even an admission that they should have told us this beforehand. TERRIBLE service. When we checked out they didn't even ask how our stay was, I assume they were avoiding the inevitable. The $40 for "amenities" is also a COMPELTE rip off-think twice before booking. "

"Perfekt läge. Prisvärt. Enkel men bra frukost."