Igor was very friendly and accommodating. He was easy to get a hold of and quick to answer any questions we had. The loss of a star is due to several details that just seemed to be lacking. One was that we went to grab plates the night we arrived, to realize they were all dirty except for the top plate. We also pulled a knife from the drawer that had food on it. An easy fix for us to just wash them, but wish there was more attention to detail with the cleaning. All common areas were clean (bedroom, bathroom, etc), very cozy and aesthetically pleasing. Air conditioning works great, location was awesome, and we enjoyed our stay overall! Works best for one couple, so if it was just my wife and I returning, we would stay here again!