Disappointing Stay – Hidden Rules, Maintenance Failures, and False AdvertisingRating: /We booked this property for a family celebration, but it fell short of expectations due to undisclosed restrictions, poor maintenance, and non-existent communication transparency.1. Undisclosed & Conflicting Rules Listing boosts “Great for Family reunions, celebrations, and bachelor parties” However rules at the bottom of the listing mention No Guests: This listing, severely limiting out family gathering – false advertising The "Paper" Rulebook: Upon arrival, we were directed to a physical binder with rules never mentioned on the VRBO listing. Worse, the digital QR code provided to access these rules led to a broken PDF link. Hidden Fees & Hours: Pool heating incurred a surprise fee not listed online. Furthermore, pool and spa hours were severely restricted (with conflicting signs stating 6:00 PM and 10:00 PM closures), which was never disclosed prior to booking. Although the fee was waived, this began a lot of confusion from the beginning of the stay.2. Maintenance & Safety Issues Active Ceiling Leak: Water from the master shower leaked through the floor, dripping directly onto the kitchen table. We reported this immediately and sent video evidence. The plumber claimed they couldn't replicate it and told us not to use the tub (which we hadn't used anyway). Multiple existing water stains across the ceilings indicate this is a chronic, unresolved issue. Dirty Spa: The spa did