Thank you for taking the time to write about experience at the RED ROOF INN SANTA ANA. Kenneth, I am happy to hear that you found our hotel to be affordable and clean hotel, and you felt safe. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Kenneth, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Hey Jaime,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Santa Ana. It's disheartening to hear that you found our property to be ghetto. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Red Roof would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Emmanuel, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Santa Ana and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Jaime, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SANTA ANA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the incident that occurred in the parking lot, the noise disturbances and the encounter you described with the staff. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hola Santiago,Gracias por tomarse el tiempo para compartir sus comentarios luego de su estadía en el Red Roof Inn Santa Ana. Agradecemos su puntuación de 5/5 y nos complace saber que tuvo un excelente encuentro con nosotros, especialmente en lo que respecta a nuestras numerosas comodidades y el otro comentario amable resaltado. En Red Roof, esperamos seguir brindándole excelentes experiencias.Gracias nuevamente por compartir su experiencia, esperamos su próxima estadía en Red Roof.Atentamente,OliviaGestión del techo rojoEspecialista en RediResponse

Querido Santiago,Agradecemos su comentario luego de su reciente experiencia en el Red Roof Inn Santa Ana. Red Roof se esfuerza por brindar a nuestros huéspedes todas las comodidades del hogar, por lo que es genial saber que tuvo una muy buena estadía con nosotros. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal, ya que Red Roof se esfuerza por mejorar continuamente la calidad de nuestros servicios.Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Estamos ansiosos por verlo pronto bajo nuestro techo, donde podremos continuar ofreciéndole una estadía limpia y cómoda a un precio asequible.Atentamente,TiannaRed Roof ManagementRediResponse Specialist

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Santa Ana. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with our services. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Thank you for your positive rating, Ana. Myself and the staff at the Red Roof Inn Santa Ana were over the moon when we saw your 5/5 score following your stay. Our aim is to deliver a positive experience for all our guests and we’re happy to have achieved that with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thank you again for sharing your rating and we can’t wait to see you under our roof soon, where we can provide you with another great experience. Sincerely, TiannaRed Roof Management RediResponse Specialist

Hello Jennifer, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SANTA ANA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hello Eriko, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Santa Ana and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Roger,Thank you for taking the time to write a review of your stay at the RED ROOF INN SANTA ANA. I am happy you were pleased with our convenient location and affordable room rates. However, you indicated that the noise disturbance in the evenings and mornings from the other guests hindered your experience. Please accept our sincerest apologies for the inconvenience it caused. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure that you are completely satisfied. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

Hello Jesus, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Santa Ana and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Thank you Kaily, for taking the time to write a review of your stay at the Red Roof Inn Santa Ana. Please accept our most sincere apologies for the concern you described regarding the cleanliness of the sheets. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello José, Thank you for taking a moment out of our busy day complete our survey. The staff at the Red Roof Inn Santa Ana and I felt good to see your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip!Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Aimee,Thank you for taking the time to tell us about your experience at the RED ROOF INN SANTA ANA. I am happy you were pleased with our friendly staff. However, you indicated that the parking lot was packed, the upkeep of the property did not meet your expectations and the other concerns you expressed hindered your experience. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve our guest experience.Thank you for sharing your feedback and we wish you all the best in your future travels. Very truly yours,Samantha Red Roof Management RediResponse Specialist

Dear Adrian,Thank you for taking the time to write a review of your stay at the RED ROOF INN SANTA ANA. It's so rewarding to hear that your stay was perfect. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Hello Ricardo, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Santa Ana and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Cynthia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SANTA ANA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be nice and you were pleased with the price prompting your 4/5 score. However, I sincerely apologize for the lack of cleanliness of the bathroom, the mattress not being to your liking and the other issues which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Tiffany, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SANTA ANA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the price prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Lori, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTA ANA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Thank you for your perfect rating, Gabriela Alejandra. The staff at the RED ROOF INN SANTA ANA and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Hola Suany,Gracias por contarnos sobre su estancia en el Red Roof Inn Santa Ana. Me alegra saber que tuvo un gran encuentro con nosotros, especialmente en lo que respecta a la atención de nuestro personal. En Red Roof, esperamos seguir brindándole excelentes experiencias.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,OliviaGestión del techo rojoEspecialista en RediResponse

Dear Jose,Thank you for taking the time to tell us about your experience at the RED ROOF INN SANTA ANA. You indicated that the rooms need to be updated, the lack of toiletries and the uncleanliness of the bathroom hindered your experience. This is truly disheartening to hear, and we do sincerely apologize. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your experience and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Samantha Red Roof Management RediResponse Specialist

Dear Martin,I appreciate you sharing your feedback following your stay at the RED ROOF INN SANTA ANA. The staff and I value you as our guest and appreciate your 3/5 score. It's also great to hear that you had a good experience. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Querida Sarai,Gracias por tomarse el tiempo de contarnos su experiencia en el Red Roof Inn Santa Ana. Lamento que su experiencia no haya cumplido con sus expectativas; Permítame expresarle mis más sinceras disculpas. Usted indicó que no estaba satisfecho con su estadía debido a que el encuentro con el personal no fue ideal. Valoramos su negocio y nos gustaría asegurarle que esto no refleja nuestros estándares habituales. En Red Roof, sus comentarios son muy importantes para nosotros, así que gracias por compartirlos.Entendemos que su experiencia general estuvo muy por debajo de sus expectativas y estamos comprometidos a realizar mejoras para garantizar que esto no suceda en el futuro. Esperamos tener la oportunidad de servirle nuevamente en el futuro y brindarle la estadía excepcional que se merece.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Johnny, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Santa Ana and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.We value you as a our guest and welcome your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hi Martha,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Santa Ana. It is so rewarding to read that you had a good encounter with us, however, our apologies for the inconvenience. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Gilberto,Thank you for taking the time to write a review of your stay at the Red Roof Inn Santa Ana. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Michael,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Santa Ana. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Angelica,Thank you for taking the time to write a review of your stay at the Red Roof Inn Santa Ana. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's affordability. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Jolie, for taking the time to write a review of your stay at the Red Roof Inn Santa Ana. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Marilou,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SANTA ANA. You mentioned we were safe, and our rates were reasonable. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services here at Red Roof. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Joseph,I am disappointed to see your low score after your stay here at the RED ROOF INN SANTA ANA indicating a poor experience. You mentioned that you were displeased with lack of air conditioning, limited pillows and the closed pool. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear LoriThank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SANTA ANA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the towels, the number of pillows issued and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We wish you all the best in your future travels.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Tammy, I appreciate you sharing your feedback following your stay at the Red Roof Inn Santa Ana. I was saddened to read that your stay fell short of your expectations due to the channels not working and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hi Andrea,Thank you for taking the time to write a review of your stay at the Red Roof Inn Santa Ana. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the way the room smelled and also pests you encountered. Please note that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Anna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTA ANA and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Thank you for taking a moment to leave a review, Norma. The staff and I at the Red Roof Inn Santa Ana were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

Thank you for sharing your 4/5 rating with us, Rondell. Our staff at the Red Roof Inn Santa Ana was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

Thank you for your feedback. Happy you enjoyed you stay here at the Red Roof Inn

Dear Jose, Thank you for your feedback following your experience with us at the RED ROOF INN SANTA ANA. In response to any hindrances faced we sincerely apologize for the less-than-ideal experience. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

Thanks for sharing your feedback with us, Yader. The team at our Red Roof Inn Santa Ana was saddened to see that we failed to meet your expectations. You stated that our location needed new beds. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Dear Ahmed,Thank you for taking the time to tell us about your experience at the RED ROOF INN SANTA ANA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the location. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTA ANA and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN SANTA ANA. It's great to see that we earned your 3/5 score. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Laura,Thank you for taking the time to tell us about your experience at the RED ROOF INN SANTA ANA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the room, the coffee not being to your liking and the other issues which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Hello Velia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTA ANA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Justin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SANTA ANA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Anna,I appreciate you sharing your feedback following your stay at the RED ROOF INN SANTA ANA. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor you described and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management