Saona naturlig pool

El hotel 10/10, buen servicio. Opinión personal, el menú del mercado fue reducido.

Clean room

Our stay at Ocean El Faro was a mixed experience. There were some things we enjoyed, but there are also a few areas where the resort could improve to provide a better overall guest experience. The coffee shop was one of our favourite spots during the stay. However, we felt that cleanliness could be improved, especially around the pools and lazy river. The food selection could also offer more variety, and the freshness and quality of some of the food did not meet our expectations for a resort of this level. Unfortunately, the service at the pool bar could have been better as well. One of the highlights of our stay was our concierge, Hector. He was exceptional! From the moment we arrived until the end of our vacation, he was always helpful, attentive, and welcoming. He checked in with us every morning to make sure everything was going well, provided useful information, and made himself available whenever we needed assistance. His dedication and genuine care made us feel well taken care of throughout our stay. Overall, we appreciated certain aspects of the resort, especially the coffee shop and Hector’s outstanding service. With improvements to cleanliness, food quality, variety, and poolside service, Ocean El Faro could offer a much better experience. A special thank-you to Hector for making our vacation more enjoyable!