Slottet Velhartice

Bra och bekvämt hotell med utmärkt läge. Mycket trevlig och hjälpsam personal.

Almost everything was perfect, but the AC was not on cooling (it was still in winter-mode even though it was May and 28C out). When I asked for help in the reception they didnt really understand my point and just told me to change the temperature (I explained that I had tried and it still didnt work). They then told me the repairman would come at 22:00 to check it out, which he did, but I dont think he was aware of the logistics behind the panel because he didnt change anything I hadnt already tried and just told me to wait 30 minutes (I had waited 4 hours already). I then looked up the manual online, did some research and got it to switch to summer mode so I atleast could get some wind and circultation, but the main AC-point still wasnt switched (hotels should have a central switch for this) so we didnt get any cooling, but atleast we didnt overheat. But other than that, perfect stay and nice location (we stayed on 4th floor, and it was very quiet and comfortable with a nice view over the castle/city).