We arrived after check in time, had to wait over an hour for a subpar room. While getting dinner at the hotel restaurant, they forgot to put in my order completely and we waited over an hour for a replacement (30 mins before anyone checked in). Finally, when we were going to return to the room, we stepped in the elevator and as the door was shutting, multiple cables snapped in front of our eyes. Negative 5 stars wouldn't be low enough for our experience.