2/10 Väldigt dåligt
Verifierad resenär
20 aug. 2022
Gillade inte: Renlighet, personal och service och rummets bekvämlighet
Dirty and bad service
When we where going to check in we tried to contact the ”hotel” and noone answered. The checkin time is 15.00! We landed very early and where thinking that maybe we can try to pay for an early checkin. But when we arrives it wasn’t a hotel, it’s a apartment. We tried to contact the host and they didn’t answered. We contacted Hotels.com and they where going to relocate us! They had a hard time to find a location for us nearby. 12.30 the host contacted us with excuses but no apologize. We decided to go with the “hotel” we booked because we where so tired of waiting! 14.00 we meet up the host but the room was still so dirty. 14.55 came the cleaner and 15.10 she was done. The room was still a bit dirty with hear at the bathroom floor and the drinking glasses where still dirty. And the sink in the shower really needed cleaning…
The contact with the host during our 10 nights where unexpectable. We contactes her about only having one blanket and pillow and she answered late about that, though she gave us an other blanket. We bought our own pillows at the mall. We contacted her about the cleaning and she came not the same day but the day after. We asked about the wifi code, and we didn’t got an answer. It felt like she thought we where enjoying. But we just asked for service that we have right to.
Verifierad resenär
Bodde här 9 nätter i augusti 2022