Hotell nära St Mary's Church

“When I arrived in Scarborough by train I used the Google maps on my phone to find this hotel since I wasn't sure where it's location was. Staff customer service skills were fantastic. There was a lift inside the hotel, which I only used twice. I wasn't a fan of that lift. On 19/6 when I first wanted to use it I was having a problem with getting the lift to work, a member of staff on the reception desk shown me how to close the lift door. I wasn't sure how to use the blind in my bathroom of my...

“Lovely friendly ,welcoming atmosphere on entering the hotel especially important for single guest.”

“To tall for the shower I am only 6ft.room was on the small side.miss leading on meals as they was no where at the hotel for meals as the pictures on the advertisement showed .you have to go off site for breakfast.Does not mention this on the advertisement.as I’m disabled it was very difficult to open the door into the room as it was catching on the floor.there was no wardrobe to hang any clothes.”

“The reception employees were not service minded during check in and out. I arrived at 11 am and asked about the possibility of early check in (anytime before 15:00 even paid for). The receptionist asked for my name and once I gave it, the reply was No, it's fully booked even though: - he didn't even check. - a couple that he helped before me got to check in. - when I came back in the evening and asked for a floor fan, the evening receptionist said he'd look for any available in the "unoccupied...

“We had a very small room but it had a sea view and we were only using it for after a concert at the open air theatre. It’s brilliantly located for that. The staff were friendly and efficient. I’d stay in this hotel again.”

“Shower was not working. No fridge available, no comb for hair dressing, no laundry facilities, no fan for warm weather. Not recommended”

“The hotel is well situated and offers a convenient base for the local area. I would also like to commend the night staff, who were exceptionally professional, understanding, and accommodating throughout our stay. However, our experience in Room 11 was deeply unsettling. During the night, my partner was abruptly woken and believed she had been physically touched, which caused her considerable distress. When we raised this with staff, we were informed that similar reports had been made...

“Sadly, this was a bad experience. I booked via Expedia where the hotel was advertising a Michelin trained chef and a restaurant. I travelled solo 145 miles for a two night break purely because of this. Upon arrival, I was disappointed to learn the restaurant closed last year. I expressed this disappointment in very civil tones, explaining this was the only reason for my visit. I asked the owner Stacie if I could therefore cancel my second night and obtain a partial refund for it. Stacie agreed...

“Great place to stay, friendly and inviting staff, what more do you want? ”

“The property was very clean and the room very spacious. The food was of very good quality and couldnt be faulted. The staff were very helpful. I would highly recommend this for a nice quiet break and place to visit the local area.”