teamLab Phenomena

Unfortunately, I had a very negative experience with the reception. No one was smiling, no one said Hi or welcome first and when you asked a question, they would look at each other before responding, as if they were judging you together before deciding to help. When I booked the room through Expedia, there was an option stating “airport transfer available.” However, when I inquired about this at the reception, they reacted with visible irritation. A man, then approached us and spoke to me and my partner in a very disrespectful manner.