4/10 Dåligt
Michelle S.
10 mars 2022
Gillade: Renlighet
No hot water!
The property is modern and well maintained. Getting to the property was a breeze. The lockbox instructions were easy to follow. When we arrived to the house, there was no dishwasher soap. We reached out the the property management team and they delivered dish soap within about an hour. We then discovered there was no wash clothes and not enough hand towels. We reached out to the PM team and they delivered towels about 3-4 hours later. With minor hiccups, the first day was adequate. Day 2 was when the hot water stopped working. We reached out to the PM team and they send someone out to repair the problem. Unfortunately, a plumber wasn’t able to fix the hot water. We were without hot water for 2 days. With 2 seniors and 4 kids, having no hot water was beyond unbearable. Our stay was for 3 nights and 2 out of the 3 nights we had no hot water. We asked the PM team if they had any suggestions on where we could shower or any suggestions. They did not give us any suggestions. When asked for compensation for the 2 nights without hot water, we were given a $400 credit and a 10% discount toward our next stay. We felt that this was NOT a reasonable compensation for our inconvenience but that is what was offered.
Michelle S.
Bodde här 3 nätter i mars 2022