Deluxe enkelrum - 1 kingsize-säng - icke-rökare | Utsikt från rummet

Recensioner av DoubleTree by Hilton Tulsa Downtown

4 out of 5

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 449 av 1003 recensioner" "
8 - Bra i betyg. 263 av 1003 recensioner" "
6 - Okej i betyg. 144 av 1003 recensioner" "
4 - Dåligt i betyg. 85 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 62 av 1003 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

7,6/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Thomas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från JNR 3 maj 2024
Thank you for your review Thomas. We appreciate your time and hope that you will come back to see us again.

10/10 Fantastiskt

Jana

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to convention center, 15min from airport. Quiet, friendly service!
Bodde här 3 nätter i april 2024
Svar från Charles D-General Manager 29 apr. 2024
Jana, thank you for taking the time to provide feedback on your recent visit. We are excited to learn we exceeded your expectations and look forward to seeing you in the near future.

6/10 Okej

Lauren

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only thing I did not like about the property is we had to pay 25.00 for parking. They said it would be taken out of my 50.00 they take out at check in when I left, however I was charged twice for my parking and no one could fix it. So I paid 50.00 for one night of parking.
Bodde här 1 natt i mars 2024
Svar från Charles D-General Manager 26 apr. 2024
I am disappointed to learn about your parking experience while at our hotel and for that I do apologize. We will work with our team to review our process and correct the issue.

10/10 Fantastiskt

Frank

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was excellent. The property outside was a little drab.
Bodde här 1 natt i april 2024
Svar från Charles D-General Manager 22 apr. 2024
Thank you for taking the time to tell us about your experience. We are excited to learn that we exceeded your expectations and look forward to seeing you in the near future.

4/10 Dåligt

Whitney

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Air conditioning did not work properly. Room was hot the entire stay. Market service was incredibly slow and attendant made it very known that she did not want to serve people. Took multiple attempts to get towels for the pool. Only one lamp in room worked. Was overcharged at end of stay and never received my emailed receipt.
Bodde här 2 nätter i april 2024
Svar från Charles D-General Manager 19 apr. 2024
Thank you for taking the time to share your feedback on your stay. We are certainly disappointed to learn that we did not meet your expectation and for that I do apologize. I will be meeting with our Engineering and Food and Beverage teams to discuss the opportunities you shared so that we can correct these issues.

2/10 Väldigt dåligt

Tiffany

Affärsresenär, Reste med familjen, Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Mold in the shower, knob broke off of our shower, a/c was not working. Staff was no help with any of the issues.
Bodde här 1 natt i april 2024
Svar från JNR 13 apr. 2024
Dear Tiffany,On behalf of the team we wish to apologize for the challenges you experienced during your stay. We value every guest experience and am very surprised that the team did not appear solution oriented to you. Thank you for sharing for this will allow us to work with the team and demonstrate the importance of empathy and attitude.

10/10 Fantastiskt

Chelcie

Bodde här 1 natt i april 2024
Svar från Charles D-General Manager 1 maj 2024
Thank you for taking the time to rate your stay. We are happy you enjoyed your stay and look forward to seeing you again in the near future.

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Charles D-General Manager 11 apr. 2024
Thank you for taking the time to share your experience. We are happy to see we exceeded your expectations and look forward to seeing you in the near future.

10/10 Fantastiskt

Jessica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Charles 3 apr. 2024
We are excited to learn that we exceeded your expectations and look forward to seeing you in the near future.

10/10 Fantastiskt

Jeanie

Reste med familjen
Lauren checked me in and she was super helpful and so very sweet.
Bodde här 1 natt i mars 2024
Svar från Charles D-General Manager 3 apr. 2024
We are excited to learn that we exceeded your expectations and look forward to seeing you in the near future. We will let Lauren know that you mentioned the service she provided.

2/10 Väldigt dåligt

Patricia

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Charles D-General Manager 31 mars 2024
Thank you for taking the time to rate your stay with us. I am disappointed that we did not meet your expectations and for that I do apologize. We would love the opportunity to learn more about your experience so that we can take corrective action to improve our guest experience.

10/10 Fantastiskt

Anthony

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was perfect to attend the BassMaster Classic 2024
Bodde här 3 nätter i mars 2024
Svar från Charles D-General Manager 25 mars 2024
Thank you for taking the time to let us know about your stay. We are excited to see we exceeded your expectations and look forward to seeing you in the near future.

8/10 Bra

Kay

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice clean property. Staff sounded like automated robots. Shuttle not always available,yet two major events were happening in the neighborhood.
Bodde här 2 nätter i mars 2024
Svar från Charles D-General Manager 15 mars 2024
Thank you for taking the time to tell us about your experience. We are disappointed that we did not meet your expectations and for that I do apologize. We will take your comments and will review them with our team to take corrective actions.

6/10 Okej

Sarianne

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Everything was wonderful except housekeeping did not provide enough towels or coffee and creamers. Barely had enough toilet tissue. The rest of staff and restaurant were wonderful but a cup of coffee and towel for each guest should have been available.
Bodde här 3 nätter i mars 2024
Svar från Charles D-General Manager 14 mars 2024
Thank you for taking the time to share your feedback on your recent visit. We are disappointed to learn that we did not meet your expectations and for that I do apologize. We will be reviewing your comments with our housekeeping team to review our standards in our rooms.

2/10 Väldigt dåligt

GLEN

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
Waitress at restaurant super unfriendly Rude Impatient
Bodde här 3 nätter i mars 2024
Svar från Charles D-General Manager 12 mars 2024
We are disappointed to hear about your experience. We the comments we receive very seriously and will be addressing our food and beverage team in regards to this issue.

10/10 Fantastiskt

melissa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Charles D-General Manager 12 mars 2024
Thank you for taking the time to rate your experience. We are happy to see we exceeded your expectations and look forward to seeing you in the near future.

8/10 Bra

Teresa

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice facility & nice staff. The parking cost certainly needs to be pointed out & explained better. I was charged $40 for one night of parking. This is unacceptable. The lot apparently is owned by a separate entity & the hotel could do nothing about the charge. “If” there was some way that they could have validated the ticket before you leave the garage (that’s when you have to pay to get out) they never said anything about that and certainly should
Bodde här 1 natt i mars 2024
Svar från Charles D-General Manager 9 mars 2024
Teresa, thank you for taking the time to share your feedback about the parking situation and apologize for any inconvenience. We will be reviewing the parking process with our team members to ensure it is communicated properly. There is discounted parking for hotel guests, the room key will be activated for in and out privileges.

2/10 Väldigt dåligt

Sarah

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Horrible customer service, bathrooms were tiny and old.
Bodde här 1 natt i februari 2024
Svar från Charles D-General Manager 8 mars 2024
Thank you for taking the time to share your feedback. We are disappointed to learn that we did not meet your expectations and for that I do apologize. We will be reviewing your feedback with our team to ensure we take corrective action to improve the guest experience.

8/10 Bra

Becky

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från Charles D-General Manager 8 mars 2024
Thank you for taking the time to rate your experience. We look forward to your next visit with us.

10/10 Fantastiskt

Jennifer

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The parking garage was tough for a big SUV, but otherwise a great hotel!
Bodde här 1 natt i februari 2024
Svar från Charles D-General Manager 2 mars 2024
Thank you for taking the time to rate our hotel. We are excited to see we exceeded your expectations and look forward to seeing you in the near future. On your next visit please ask the Front Desk about our oversized parking.

10/10 Fantastiskt

Tiffani

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was awesome stay was awesome
Bodde här 1 natt i februari 2024
Svar från Charles D-General Manager 26 feb. 2024
Thank you for taking the time to rate your stay. We are excited to see we exceeded your expectations and look forward to seeing you in the near future.

10/10 Fantastiskt

Jody

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Charles D-General Manager 26 feb. 2024
Thank you for taking the time to rate your stay. We are excited to see we exceeded your expectations and look forward to seeing you in the near future.

6/10 Okej

Donna

Gillade: Renlighet och personal och service
for the price of the room i was expecting more
Bodde här 1 natt i februari 2024
Svar från Charles D-General Manager 22 feb. 2024
Thank you for taking the time to provide feedback on our recent visit. We would love the opportunity to hear more on how we could of exceeded your expectations.

6/10 Okej

Chris

Reste med familjen
Gillade inte: Boendets skick och faciliteter
The location was very convenient for our needs while there. The property was mediocre at best, cracks in the parking garage and the gates didn’t want to work as they should to the point of having staff in the parking lot having to radio in to get them lifted, the pool ladder was loose, guests left trash lying around everywhere which was left for long periods of time. Definitely should have checked to make sure the rooms had microwaves, I think we are at a point in time where it is a room standard. It was definitely overpriced for what you actually receive. The card keys were very iffy on when they wanted to work. Hilton could absolutely do better with this location.
Bodde här 3 nätter i februari 2024
Svar från Charles D-General Manager 19 feb. 2024
Thank you for taking the time to provide feedback on your recent visit. We are disappointed to learn that we did not meet your expectations and for that I do apologize. We are working with our team to review your comments and correct the issues you brought to our attention.

6/10 Okej

Lona

Reste med sin partner
It was convenient to the bok center up over all not sure I would stay again .
Bodde här 1 natt i februari 2024
Svar från Charles D-General Manager 19 feb. 2024
Thank you for taking the time to rate your stay with us. We are disappointed that we did not exceed your expectations and look forward to an opportunity to what we could of done to better the experience.

10/10 Fantastiskt

Bryan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great service
Bodde här 3 nätter i februari 2024
Svar från Charles D-General Manager 15 feb. 2024
Bryan, we are excited to learn we exceeded your expectations and look forward to seeing you in the near future.

10/10 Fantastiskt

lawrence

Gillade: Renlighet, personal och service och boendets skick och faciliteter
All great
Bodde här 1 natt i februari 2024
Svar från JimR 15 feb. 2024
Thank you for your reply. We value every comment but especially appreciate a confirmation that we did what we came to work to do. We hope to see you again.

2/10 Väldigt dåligt

Richard

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Charles D-General Manager 14 feb. 2024
We are certainly disappointed to learn that we did not meet your expectations and for that I do apologize. We look forward to an opportunity to correct the issues to improve the guest experience.

10/10 Fantastiskt

Janine, El Dorado

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful remodeled hotel. Will stay again
Bodde här 1 natt i februari 2024
Svar från Charles D-General Manager 14 feb. 2024
Janine, thank you for taking the time to tell us about your experience. We re happy to hear that you enjoyed your stay. We look forward to seeing you again.

6/10 Okej

Linh

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Charles D-General Manager 5 feb. 2024
We are disappointed to learn that we did not meet your expectations and for that I do apologize. We would love the opportunity to work on any opportunities to ensure a great experience in the future.

10/10 Fantastiskt

Kathy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The parking garage was a little sketch but aren’t they all? This was a very nice and very well run hotel. The staff were all super friendly and super helpful and accommodating and the suite I stayed in was phenomenal.
Bodde här 1 natt i december 2023
Svar från JimR 30 jan. 2024
Thank you Kathy... and yes, parking garages can be a bit unsettling, especially at night. We appreciate and celebrate all positive feedback, and I will happily share yours with our team. Thanks again for taking the time to create this recognition opportunity.

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel staff were excellent and the hotel was really nice would stay again
Bodde här 1 natt i januari 2024
Svar från JimR 30 jan. 2024
Thank you James. We try every day to meet or exceed all guest's expectations, and when someone takes the time to let us know we've been successful, take it to our halls to ensure every team member knows. Thank you for sharing these wonderful sentiments.

10/10 Fantastiskt

Garrett

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Need more truck parking
Bodde här 1 natt i januari 2024
Svar från JimR 30 jan. 2024
Thank you for your comment Garrett. We understand how frustrating it can be when your oversized vehicle is not a singular entity. We have actually expanded the number of oversized parking stalls but on certain nights it is just not enough. We apologize for the inconvenience and thank you for your patience.

8/10 Bra

Scott

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Charles D-General Manager 23 jan. 2024
Scott,Thank you for taking the time to rate your experience. We are disappointed that we did not exceed your expectations and look forward to another opportunity to do so in the near future.

10/10 Fantastiskt

Charlotte

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från JimR 21 jan. 2024
Thank you for your response. We are humbled by your kindness and will share your review with every team member. Thank you again for taking the time to let us know about your experience.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Charles D-General Manager 19 jan. 2024
Thank you for taking the time to rate your experience at the DoubleTree by Hilton Tulsa Downtown. We look forward to the opportunity to exceed your expectations on your next visit.

8/10 Bra

Jessica

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 1 natt i januari 2024
Svar från Charles D-General Manager 14 jan. 2024
Jessica, thank you for taking the time to rate your recent experience. We look forward to your next visit so that we can exceed your expectations.

10/10 Fantastiskt

Lindsey

Reste med familj och småbarn
Gillade: Personal och service och bekvämligheter
The staff was very friendly and helpful. Location is very convenient as located right next to the Cox convention center. Elevators in garage were not working though and facility is a bit dated.
Bodde här 1 natt i januari 2024
Svar från Charles D-General Manager 14 jan. 2024
Lindsey, thank you for taking the time to tell us about your experience. We are excited to learn we exceeded your expectations. Wanted to advise you that the garage elevator has been fixed.

10/10 Fantastiskt

Crystal

Reste med familjen
Gillade: Bekvämligheter
The staff has all been helpful and nice.
Bodde här 1 natt i januari 2024
Svar från Charles D-General Manager 11 jan. 2024
We are excited to see we exceeded your expectations and for that we thank you. We look forward to your next visit.

10/10 Fantastiskt

Courtney

Bodde här 1 natt i december 2023
Svar från Charles D-General Manager 23 jan. 2024
Courtney, thank you for taking the time to rate your experience with us. We are excited to see we exceeded your expectations and look forward to seeing you in the near future.

6/10 Okej

Heather, Tulsa

Gillade: Renlighet
This hotel was fine. Nothing special. The garage, however, was very short and difficult to navigate even in a small SUV. Then they charged us $25/night to park in it, which was not made clear when we were advised our room key would get us in and out of the garage. The public can park there for $30. If the parking charge had been more open and obvious, I would have chosen another property. We won’t choose this one again.
Bodde här 2 nätter i december 2023
Svar från Charles D-General Manager 1 jan. 2024
We are certainly disappointed to learn that we did not meet your expectations and for that I do apologize. We will review your comments with our Front Office team and ensure our signage is appropriate in the garage.

8/10 Bra

Mindi K, WEATHERFORD

Reste i grupp, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Very nice hotel with great amenities. Only reasons for lowering the score were 1) our room wasn't cleaned/restocked one of the three days we were there and 2) they wete very short staffed for being booked up so it was very hard to get a blanket for the sleeper sofa at 9pm.
Bodde här 3 nätter i december 2023
Svar från Charles D-General Manager 1 jan. 2024
Thank you for your feedback. We will review your comments with our team to take corrective actions to improve the guest expereince.

10/10 Fantastiskt

Dave

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Charles D-General Manager 1 jan. 2024
Thank you for your rating. We are excited to learn we exceeded your expectations and look forward to seeing you in the near future.

10/10 Fantastiskt

Eadie

Gillade: Renlighet och boendets skick och faciliteter
Close to my kids
Bodde här 1 natt i december 2023
Svar från Charles D-General Manager 24 dec. 2023
Eadie, we are excited to learn that we exceeded your expectations. Thank you for taking the time to share your feedback with us and look forward to seeing you in the near future.

6/10 Okej

Laynie

Gillade: Renlighet och personal och service
Room was nice but water was barely Luke warm making for a horrible shower.
Bodde här 1 natt i december 2023
Svar från Charles D-General Manager 18 dec. 2023
Thank you for taking the time to share rate your experience. I am disappointed to see that we did not meet your expectations and for that I do apologize. I will be meeting with our engineering team to discuss the challenge you brought to our attention.

10/10 Fantastiskt

deborah

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was very nice. The hotel overall is very nice, will probably stay here again if we go to another event at the BOK arena. Shuttle bus service to and from saved us money and time. Staff were very friendly.
Bodde här 1 natt i december 2023
Svar från Charles D-General Manager 18 dec. 2023
Thank you for taking the time to tell us about your experience. We are excited to learn that we exceeded your expectations and look forward to seeing you in the near future.

10/10 Fantastiskt

Ben

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful Stay
Beautiful property, great hospitality, clean rooms.
Bodde här 1 natt i december 2023
Svar från Charles D-General Manager 15 dec. 2023
Ben, thank you for taking the time to share your feedback. We are excited to learn that we exceeded your expectations and look forward to seeing you in the near future.

6/10 Okej

Patton

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
The room was hot. The AC didn’t work well and on our last night the AC actually stopped working. The room had a strong odor like burned electrical wiring.
Bodde här 4 nätter i december 2023
Svar från Charles D-General Manager 15 dec. 2023
We are disappointed to learn that we did not meet your expectations and for that I do apologize. We will be reviewing your comments with our engineering team so that we can repair the issue. Thank you for taking the time in sharing your feedback as it is one of the ways to improve our guest experience.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Would have been great with a few differences.
Check-in took about 45 min. Very busy and understaffed. Front desk obviously stressed and not friendly. Room was fine, clean, and simple except the bathtub faucet was broken and would not completely turn off but hotel was booked so we just had a running faucet for our stay. Parking Garage elevators were not working so that meant a lot of stairs for the weekend. With the hotel at capacity the stairwells were very busy as were the main hotel elevators. Nothing for breakfast available (room service, small mart or restaurant) until 7, which is frustrating if you have somewhere to be at 7. Overall an okay stay, not great and not worth the value paid. But maybe would have been a lot better had it not been so full.
Bodde här 1 natt i december 2023
Svar från Charles D-General Manager 14 dec. 2023
Thank you for taking the time to share your feedback on your recent stay. I am disappointed that we did not meet your expectations and for that I do apologize. I will be meeting with our team members to discuss the Oppurtunites you brought to light.

4/10 Dåligt

K

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Charles D-General Manager 13 dec. 2023
We are disappointed to learn that we did not meet your expectations and for that I do apologize.