“am writing to formally complain about the treatment I received during my check-in.
When I arrived at the reception, I was informed that the hotel did not have the room I had reserved because it was overbooked. In addition, my reservation was changed to a one-bed room, even though I had booked a Triplex Luxury Bedroom.
I had to contact Expedia USA to resolve the issue. The hotel staff took approximately five hours to address the problem, and it was only resolved after an Expedia representative...
“am writing to formally complain about the treatment I received during my check-in.
When I arrived at the reception, I was informed that the hotel did not have the room I had reserved because it was overbooked. In addition, my reservation was changed to a one-bed room, even though I had booked a Triplex Luxury Bedroom.
I had to contact Expedia USA to resolve the issue. The hotel staff took approximately five hours to address the problem, and it was only resolved after an Expedia representative...
Auta Maria