It was great having the heated indoor pool, so I could swim every day regardless of the weather. The staff was excellent, friendly, quick to provide service and helpful. I recommend having them arrange for your taxi to and from the airport as it was only $36 US to go from GRU airport to hotel. Another driver charged me $160 to go the same distance. The breakfast was excellent with lots of fruits, cakes, pastries, and savory items. One complaint, their key cards are horrible. I had to get them replaced about 7 or 8 times in only one week, but they always replaced them for me quickly. Also, do not pull your iPhone out for pictures on the street, as I know a couple people who had theirs stolen, one right in front of the hotel. But the walk down Paulista ave is great with lots of live music, great food, and art museums.