Spahotell i Zhangbagou

“Very helpful staff and nice room with all amenities, definitely will stay again.”

“I had high expectations for the Grand Hyatt Xi'an, but unfortunately our stay did not live up to its five-star reputation. The hotel itself is beautiful and impressive in size, but that's where the "grand" experience ended for us. We booked two rooms, and the air conditioning in one of them did not work. We reported the problem, but it was never fixed during our stay. Our late-night check-in was disappointing. The front desk agent did not explain the hotel amenities, breakfast, or lounge access,...

“Choose this hotel. It’s awesome!”

“excellent”

“The hotel was clean, comfortable, and well located, with friendly staff who provided excellent service throughout my stay. The room was spacious and quiet, and the amenities were well maintained. Check-in was smooth, and overall experience exceeded my expectations. I would definitely stay here again and recommend it to others.”

“Love it”

“Upon check in the front staff refused to provide breakfast despite being stated on the confirmation. When pointing to the facts we were indirectly accused for lying. I have seldom been so insulted by a professional establishment and has to spend half an hour with the support team at an enormous roaming cost before the hotel agreed to honour the booking. No one from hotel management bothered to provide an apology and it was only upon check out they presented a piece of chocolate for the...