Spahotell i Ashington

“The the staff were amazing. We couldn’t fault anything. On arrival we checked in at reception to be greeted with our room information and all information relevant to the hotel such as parking and food. We were shown to our room which was lovely very comfortable bed and the shower was amazing. We popped over for dinner and had our son and grandson join us. Our grandson has a peanut allergy. They took this on board and catered for all of us. Dinner was a delight. We stayed here last year when...

“Room was clean although decor was tired and in need of a refresh. We weren't informed at check in that we would be charged to use the spa facilities so unexpected cost of £7.00 each per day. Only 2 small pillows on bed, asked at reception for additional pillows and was handed them from the reception desk to take to room whilst trying to carry luggage. Not ideal. We didn't book for breakfast or eat in the hotel so I can't comment.”

“Staff were very helpful and quick to solve any problems”

“Mycket bra sängar och kuddar. Rymlig rum. Bra WiFi”

“Vid incheckning fick jag ett ostädat rum. Gammal mat stod kvar i rummet och handdukar överallt. Fick ett nytt rum, väggarna var smutsiga och ofräscha. Safety boxen gick inte att öppna. Berättade för personalen hur dåligt det var. Ingen kompensation. Tur det finns många andra hotell i Newcastle, jag bor inte här nästa gång..”