Lyxhotell i Avenida Kukulkan

"We stayed one night at this hotel with our baby and it was great! It so beautiful right on the beach and the staff was so nice and accommodating. Breakfast buffé was super yummy and the omelette station is a BIG favourite!"

"The rooms were nice and clean with beautiful view of the beach. Comfortable bed but pillows were very hard and thick. Nespresso coffee available in the room and minibar was included. We had to change our room after first night because it was a connecting door between us and the next room and the neighbors were partying and waking us in the middle of the night. We had to call the reception to come and tell them to be quiet. In the morning we asked for a room with no connecting door and the reception changed it for us. The food and alcohol at the hotel is average and of cheap quality, especially the beef was ”glued beef” and the steak had very soft texture and didn’t taste beef. The breakfast buffet was good and good coffee. Good coffee is hard to find in Cancun and Tulum. Beautiful beach and nice pools. Yoga sessions by the beach in the mornings and nice gym. Friendly staff and good location and easy to take the local bus to Cancun centre. "

"Real bad price value ratio. Staff unfriendly, especially management. Service really bad for a high star hotel. Beds unmade when we arrived in the middle of the night, took 30 mins to get someone to do them. To few elevators to cater for all guest with horrible waiting times as result. Everything at hotel is at rip off prices, like a bag of Cheetos for 14 dollar in the hotel mini market"

"Overall a very good experience "