Balch Pond

I like the concept of the virtual lobby, except for when the access code stopped working and no one was on site. I don’t have a U.S. phone number, so calling for help was very expensive, but I had no choice. The property itself is modern and generally well-maintained, but the cleaning staff tends to slack off. They don’t clean the corners of the floors, leave hair in the shower, and don’t properly clean the toilet and the sink. It’s a shame, because the place really has potential. Great location, and the staff was friendly.

Great location, amazing staff! Didn’t really like the bed, and the breakfast included was some sweet pastries with coffee/tea and juice. Would stay here again though.

Public areas were dirty but rooms were clean. Whole hotel needs a bit of renovation. AC was loud, doors were creaking, fridge was noisy. Location was good though. Close to Central Park, good restaurants and the subway