Resorter i Beirut

“We had high expectations for this stay after hearing good things about it, but our experience was very disappointing. The infinity pool was unstaffed; we could not find anyone to provide towels or help with umbrellas. There was no music and way too many insects. We waited an entire hour after the bar's open time but it never opened and no one ever showed up. We walked into the spa and waited for 10 mins but no one was around. The recreation room seemed abandoned and not maintained. Like...

“The staff at the hotel need a charm education. We never received a "hello" or a welcoming smile from any of the staff, either it was the front desk staff, lady in red, the doormen, the cleaning staff or the security staff. They either tried to avoid eye contact or simply didn't bother. We never felt at home at the hotel, as a so called 5 star hotel suppose to make you feel (or any other hotel for that matter). Will never stay at this hotel again. ”

“Det var rent rum och trevlig personal. Vi hade bara svårt att värma bubbelpoolen men personalen hjälpte till.”