4/10 Dåligt
Kirsten, Pickering
Reste med sin partner
29 sep. 2025
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
I am sad to leave a bad review as I was so excited to come to this hotel based on prior reviews. However, I would recommend NOT to stay here. Firstly, the cleanliness of the room was not acceptable. There was coffee splashes on the window bench that came off with water so it’s obvious that the room was not thoroughly cleaned. The sheets also did not fit the bed and there were multiple stains on them.
On top of the cleanliness issues, there was the issue of so much noise. I don’t know why this hasn’t been mentioned in other reviews, however it was so extremely loud in the room from road noise & it kept us up all night for both nights of our stay, therefore having no sleep during our trip to Salem. I understand that this is an old building, however no soundproofing effort has been made and to pay so much money to stay somewhere and not be able to sleep is unacceptable. You could also hear every word from the other rooms, we woke up to the sound of someone blowing their nose at 7am.
Finally, the customer service was poor. I received a charge for over C$800 on my card and I had no idea why at check in. We also received no instructions for the property or check out upon check-in. After calling the hotel, I was told this was a charge taken for incidentals. However, I was not told this and I did not consent to this charge on my credit card. The person I spoke to on the phone did not apologize and they admitted to not having the staff trained properly!? Just avoid this place.
Kirsten
Bodde här 2 nätter i september 2025