Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort: recensioner, erbjudanden och foton 2026

Q: Finns det pool på Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Ja, boendet har 4 utomhuspooler och en barnpool. Poolen är tillgänglig 07.00–20.00.

Q: Hur mycket kostar det att bo på Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Enligt uppgifter från den 27 dec. 2025, startar priserna från 3 868,21 kr för en natts vistelse för två vuxna på Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort den 9 jan. 2026, exklusive skatter och avgifter. Priset baseras på det lägsta priset per natt som hittats under det senaste dygnet för vistelser under de 30 kommande dagarna. Priserna kan ändras. Välj datum för att få rätt priser.

Q: Är Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort husdjursvänligt?

Nej, husdjur är inte tillåtna på boendet.

Q: Vilka är incheckningstiderna för Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Checka in från: 15.00. Checka in fram till: 00.00. Sen incheckning är möjlig under begränsade tider.

Q: Vilken utcheckningstid gäller för Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Utcheckning sker senast klockan 12.00. Sen utcheckning är möjlig mot en avgift (i mån av tillgång).

Q: Var ligger Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Detta boende vid stranden i Costa Mujeres ligger 4,5 km från Playa Mujeres Golf Club och mindre än en mil från Playa Mujeres och Punta Sam-stranden. Ultramar färja Puerto Juárez och El Niño-stranden ligger också mindre än 15 km härifrån.

8/10 Bra

Alexander

Reste med familjen

11 jan. 2024

Gillade: Rummets bekvämlighet

Gillade inte: Personal och service

Bodde här 8 nätter i januari 2024

8/10 Bra

Alexander

Reste med familjen

3 jan. 2024

Gillade inte: Personal och service

Familjeveckor

Perfekt för barnfamiljer. mycket bra mat, även för oss som försöker hålla diet.

Bodde här 3 nätter i december 2023

2/10 Väldigt dåligt

Rahul

24 dec. 2025

Gillade inte: Personal och service och boendets skick och faciliteter

Very disappointed. They only provide you 4 bottles of drinking water a day per room.that is ridiculous.Tap water is so stinky for taking shower dont even think to drink that. I have requested drinking water bottles for 2 days.i have screenshots which we requested.i m here talkinn with proofs.if you need that let me know. Then there was no hot water in shower. Dining area closes even before 30mins the time they mention.there are no benefits for expedia customers.they give you coupon but that is useless. Last day of our trip we put our stuff in the hospitality room and their staff opened our stuff without even asking us or contact us.they knew we have booked that room.i would love to post the pictures. For us its 2 star out of 5 star.

Bodde här 6 nätter i december 2025

4/10 Dåligt

chandan

Reste med familjen

23 dec. 2025

Gillade: Bekvämligheter och boendets skick och faciliteter

During checkout time, front desk told us you can have your stuff in hospitality room until shuttle came and then without informing us they start to dig our stuff & by chance I went back to pick my stuff and I saw they were digging our stuff and I ask them why you are doing this, they told me I think you left the place and I even click the pictures of that staff

Bodde här 6 nätter i december 2025

10/10 Fantastiskt

Danielle

Reste med familj och småbarn

23 dec. 2025

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter

Everything was great had a medical emergency and David was great and make sure I was taken care of everytime I texted he answered right away told him it was my sons birthday and made sure it was unforgettable the Expedia team was great at the hotel

Bodde här 4 nätter i december 2025

2/10 Väldigt dåligt

Balbir

Reste med familj och småbarn, Reste med familjen

20 dec. 2025

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter

This trip was intended to celebrate two significant family milestones, my mother’s 60th birthday and my sister’s 30th birthday, but instead resulted in distress, discomfort, and disappointment for our entire group. The reservation consisted of three rooms for a total of eight guests. From the outset of our stay, the accommodations failed to meet even basic standards of cleanliness and hospitality. Upon arrival, bugs were present in the room. Despite calling the front desk four times, it took an excessive amount of time for someone to respond and inspect the issue. Additionally, the bathtub water was visibly yellow, which was immediately reported. We were unable to use the jacuzzi during our stay. The rooms were clearly not properly cleaned,the floors were never cleaned during our stay. These conditions were unsanitary and unacceptable. Furthermore, hot water was only available for two of the seven nights of our stay. For the remaining nights, our family including young children was forced to shower with cold water. This compounded the discomfort and frustration of the situation. Our 6-year-old and 3-year-old children were deeply distressed

Bodde här 7 nätter i december 2025

10/10 Fantastiskt

Elizabeth

16 dec. 2025

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter

Great room, courteous staff. David and Luis, my expedia reps were amazing!

Bodde här 3 nätter i december 2025

10/10 Fantastiskt

Tracy

Reste i grupp, Reste med familjen, Reste med sin partner

11 dec. 2025

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter

Overall, the resort was very nice. Luis and David made our trip! If it wasn't for them, our experience would have been far less enjoyable. Our room smelled very 'wet'. We were delivered a dehumidifier, which helped. We started with a clock and scale, and by day 2, they took our scale, and by day 3, they took our clock. The same thing happened with others that we traveled with. No one ever said that they would be taking these from our room. It was very odd for it to happen to every single room our group had (6 rooms) Food overall was average. It was tough to get reservations, which made it disappointing. There is only the buffet for breakfast, which got old on day 3. Pools were great! The swim-up bar was AWESOME! Drinks- plentiful and very sweet. Plenty of bars open in the evening as well. The pictures they took was a very nice touch! Overall, I would recommend this resort. The people were so so accommodating and nice! This was my first trip booking through Expedia with air, hotel, transfers and I would do it again!

8/10 Bra

Dustin R

Reste i grupp, Reste med familjen

11 dec. 2025

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter

Overall property was great! From The moment we walked in I felt welcomed (love the clapping). Let me say if it wasn’t for Luis and David my rating would’ve been much different. They made our trip. Very knowledgeable and so nice. They are truly the ambassadors of your resort. Food: overall good. There needs to be more later night options to eat. Room service was terrible and nothing else was open. Very disappointing Dining- if it wasn’t for Luis getting us reservations we would’ve been eating the buffet every night. The app didn’t work to make reservations and dining for us is an important factor when choosing a resort. We couldn’t get into anything. Pools- very nice. Temps were good - very clean. We rented the private cabanas for our group and received top notch service. So much we rented one every single day. Room- clean and no frills. Never had an issue with the room. Spa- did 2 treatments and was worth it. Every one was very nice Coffee shop- good but they need more workers. Typical wait time for a coffee was over 30 mins if you went after 7:30 am. It was a nice option at the resort. Workers- every single one of the workers were so nice so so nice. Always smiling, always helpful, and willing to make our trip extra special. I’d come back To this resort because of the workers ( especially Luis and David) Finally let’s talk about the smell they pump into the resort- I need it :). The hotel smells so clean.

Bodde här 5 nätter i december 2025

10/10 Fantastiskt

Shawn Allen

Reste i grupp, Reste med familjen

11 dec. 2025

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter

We have been to Cancun a dozen times. We've always used Expedia. This is the first time that we have had Expedia contact/concierge on Planet Hollywood staff. José Luis Pérez and David Albahari greeted us and were extremely friendly and helpful! We had a group of 15 and they set up a WhatsApp account group chat so we could all communicate with them for whatever we needed. One or both responded immediately every time and they were so helpful for our large group that we couldn't thank them enough! They made dinner reservations. Cabana reservations. Organized our transportation. And answered every questionwe had. It saved us so much time and was so easy and we appreciate them so much. Normally you have to go to guest services but José Luis and David were just a message away without having to stop what you're doing to have a question answered. Their services were free. There was never anything they were trying to sell just extremely friendly and super cool! José even knew what kind of Monster Energy drink my wife was looking for and no kidding he stopped at a store on his way to work and brought them to us! We even had a few minor room service issues and they were on it, rattling cages for us, fixing it. Expedia liaison is an absolute must when it comes to convenience and peace of mind. The complex is massive the only downside is no rooms on the beach. Its a 100yd walk. There is main pool, lazy river, Flowrider, younger kids water slide park and ton more.

Bodde här 5 nätter i december 2025

10/10 Fantastiskt

Heather M, Polk City

11 dec. 2025

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter

I love that they clean your room and fill your fridge everyday and the room is spotless

Bodde här 5 nätter i december 2025

2/10 Väldigt dåligt

Joseph

8 dec. 2025

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter

Staff was useless, food was mostly bad, front desk people were horrible to deal with. There were too many hidden costs. The complex was pretty dirty. room service went multiple days before being picked up. The restaurants also couldn’t manage the crowds.

Bodde här 4 nätter i december 2025

10/10 Fantastiskt

Abdelrahman

8 dec. 2025

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter

Amazing resort and an even more amazing staff. The place is clean, vibrant, and perfect for families. Every staff member we met was kind, helpful, and genuinely cared about making our stay great. Their service alone makes the trip worth it. Highly recommended!

Bodde här 6 nätter i december 2025

8/10 Bra

Araceli Fuentes

Reste med familjen

4 dec. 2025

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter

La comida en general, desayuno, almuerzo, cena, snack, es buena. Lo que no me gusto es que no tienen mas que un restaurante para el desayuno almuerzo, si no llegas antes de las 11, te toca ir a una cafeteria que esta muy basica. El problema fue en los cuartos, 2 dias no hicieron la limpieza, otro tuvimos que hablar para que la hicieran. 2 dias sono una alarma que no pedimos. Tampoco ponen agua mineral, que porque debes de tener un nivel de habitación o algo asi, eso si es la primera vez que me pasa en un todo incluido. El teato al aire libre no fue muy disfrutable cuando cantan, otro tipo de espectaculo se disfruto

Bodde här 6 nätter i oktober 2025

10/10 Fantastiskt

Alrian

1 dec. 2025

Bodde här 1 natt i november 2025

10/10 Fantastiskt

Jun Daniel Hagid

Reste i grupp

30 nov. 2025

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter

Good overall. Appreciated the assistance from the Expedia reps at the resort, David and Luis, during my stay, with helping with answering my questions, dinner resos and confirming my shuttle pickup to the airport. David and Luis also kept checking in with me on the daily basis to ensure if I need anything.

Bodde här 5 nätter i november 2025

6/10 Okej

Octavio Valencia

Reste med familj och småbarn, Reste med familjen

28 nov. 2025

Gillade inte: Renlighet och bekvämligheter

La pepsi y refrescos en general sin gas, pura cerveza 2x, tuve que hablar varias veces para que hucieran la limoueza, y para que surtieran el mini Bar, en el restaurante la misma comida estuve 6 días y siempre lo mismo en el desayuno comida y cena, espectaculos muy jodidos, habia bodas y ocupaban restaurantes bares y no se podia entrar, lo unico bueno para mi gusto fue la concierge Adriana Liseth Angel le doya ella 5 estrellas, olvide mi computadora, la recupero y me la enviaron, gracias a ella, el hotel creo que pague una buena cantidad y hay otros hoteles mejores para mi gusto

Bodde här 5 nätter i november 2025

4/10 Dåligt

Vue

Reste med familj och småbarn

24 nov. 2025

Gillade inte: Boendets skick och faciliteter

The overall experience was disappointing for what is supposed to be a 5-star resort. It certainly did not feel like 5 stars at all. The rooms and overall facilities were very rundown (broken old drawers in the rooms) and everything was just very outdated. Service is extremely slow. Getting coffee from the coffee shop took forever considering there is usually only one barista taking and making orders for the entire resort. Room service takes about 2 hours (30 min to process an order and another 1.5hours to deliver). Food was mediocre considering that the best meal I had was at the airport during my entire trip. It was also not the easiest to secure restaurant reservations with there being very little availability. Staff were all very kind and welcoming, and the shows were great to watch. The lazy river was enjoyable, but was usually quite busy and took some time to secure a donut. The overall resort did not meet my expectations especially not for a 5-star hotel. I've stayed at 4-star hotels that were better than this one. Amenities were pretty good for kids, but I probably would not recommend this to anyone looking for a luxury 5-star hotel experience.

Bodde här 4 nätter i november 2025

10/10 Fantastiskt

Denia Berenice Ochoa

Reste med familj och småbarn, Reste med familjen

23 nov. 2025

Gillade: Renlighet och boendets skick och faciliteter

El servicio espectacular.

Bodde här 2 nätter i november 2025

4/10 Dåligt

jitesh

Reste med familjen

23 nov. 2025

Gillade inte: Renlighet och boendets skick och faciliteter

I checked in on 16th of November and when I went to room one queen bed is broken and we cannot sleep. I requested to fix that bed as I went with my two of kids, but three days nobody fixed that raised multiple complaints as well as the lady come to clean the rooms. She already did complaints multiple time but nobody fixed after three days. They fix the bed and I’m sleeping with one of my kid on the couch for three days. really bad experience I had.

10/10 Fantastiskt

adam

Reste med familjen

22 nov. 2025

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter

Shout out to Super Javi and Mafer! Best star class Staff! Francisco at the pool was boss status great!. The trip was fantastic and we couldnt ask for more. Been the cancun once a year or more for 30 years and this stay was the best!

Bodde här 8 nätter i november 2025

6/10 Okej

ADAM C

Reste med familjen

22 nov. 2025

Gillade: Personal och service

Gillade inte: Renlighet och boendets skick och faciliteter

By far the best part about this resort was the staff. Maurice, our concierge, started and WhatsApp group with our party and took care of us the entire trip. The only reason I’d go back is because of him!!

Bodde här 7 nätter i november 2025

6/10 Okej

bridget

20 nov. 2025

Gillade: Renlighet

Everyone was very nice. The pools, and grounds were beautiful. Restaurant food was decent, although I really wanted to get into the Mexican place bc I had been there before- but they never had space for us. The one bd thing about the resort, was the room. Every door was hanging off the hinge, just dangling from the frame. Our bathroom sliding door would only open about 24inches so we had to shimmy through to use the bathroom and had limited privacy.

Bodde här 3 nätter i november 2025

2/10 Väldigt dåligt

Wilson

17 nov. 2025

Bodde här 5 nätter i november 2025

10/10 Fantastiskt

Shubham

16 nov. 2025

Gillade: Renlighet, personal och service och boendets skick och faciliteter

Clean Room Excellent service

Bodde här 5 nätter i oktober 2025

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

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