8/10 Bra
K L
Affärsresenär
14 feb. 2025
Gillade: Renlighet och rummets bekvämlighet
Good central hotel
Was there in business but stayed an additional 2 days. I liked the hotel, central and easy to get around, the beds was very comfortable and the breakfast good. However there were a couple of things - f ex the coffee making facility in the room only had decaf. I asked for regular coffee and got that the first day. The remaining days I asked several times for regular coffee but did not get any. Also there was a leakage in the bath room that I reported (not a major thing but anyway) and that was not taken care of either. When checking out I asked them to refund the amount that I did not use (they reseverd an amount from my credit card) and there was difficultis. Upon check out the guy at the desk could not refund and I asked if they could solve it while I was away (on a tour). Back from the tour still not fixed and I was told that the machine was brooken so they could not refund. I asked for cash but that was not possible. At that time I was a bit irritated especially when they asked me to fill in a form when I got back and then they could refund... When I said I was not interested in have to do administrative work to get my money the woman at the desk got snappy at me but finally I received my money. That's not professional! Otherwise most of the staff was friendly.
K L
Bodde här 2 nätter i februari 2025