Hotell nära Cenote Tortugas

"Läget vid stranden är väldigt bra. Ligger en bit utanför Tulum. Lugnt och stilla. Kvaliteten på boendet var undermålig. Slitet. Trasiga lakan. Trasiga handdukar. Kantstött och odiskade koppar. Servicen riktigt dålig. T ex så lägger de på egen dricks efter att man signerat. Maten undermålig. Att man betalar hutlösa priser som om det vore ett lyxhotell känns riktigt illa. Restaurangen ligger på baksidan av huset. Vill du äta på stranden lägger de på 25%. "

"Disappointing Experience – Left 3 Days Early We had to leave this hotel 3 days in advance due to several issues that made our stay uncomfortable and unsettling. The most serious problem was that one of the staff members made inappropriate sexual comments to the female member of our group. This made her feel unsafe and afraid to go around the property alone or even enjoy the sunbathing areas. This experience was extremely disturbing and a major factor in our decision to leave early. Additionally, the food at the hotel restaurant was disappointing. One of the desserts, a chocolate cake, was inedibly hard when it arrived at the table. When we raised this with the waiter, he simply shrugged and didn’t follow up or offer any solution. The access road to the hotel was also a major inconvenience. It was in terrible condition, and the drive from the highway to the hotel (about 1 km) took us 15 minutes due to its poor state. The hotel feels extremely isolated, with construction workers right outside the entrance, adding to the feeling of being cut off from everything. Lastly, the beach was not at all enjoyable. It was made up of rough rocks, and the seaweed in the water emitted an unpleasant smell, making it impossible to relax or swim comfortably. Considering the high cost of staying here, we expected much more from this property, and it did not live up to the standards we were hoping for. "