Cenote Zahamal

+ de allra flesta i personalen är vänliga, trevliga och duktiga. Läget vid stranden är toppen. - det är inte ett femstjärnigt hotell. Fem stjärnor innebär att det är perfektion i stort sett alla delar. Här finns för många brister. Maten, servicen, allmänt skick på möblemang mm. Och en sak irriterar enormt, att man måste göra som alla andra och blocka plats vid poolen innan handdukar ens delas ut (kl 08.00) för att inte bli utan. Trots att man vid incheckningen lovade att personalen tar bort handdukar när stolar uppenbart blockas i förtid och inte används.

We had a great stay at Ocean Riviera Paradise in Playa del Carmen while traveling with our two young children (3 and 5 years old). The resort is beautiful, family-friendly, and offers plenty of pools, activities, and good dining options. Our room was comfortable and the staff were welcoming and helpful throughout our stay. During our trip, my partner unfortunately became ill and needed to go to the hospital. We want to give a very special thank you to the concierge, Lisandro, who helped us tremendously during this stressful situation. He was incredibly kind, supportive, and helped organize everything we needed. His assistance made a difficult situation much easier for our family. We would also like to thank the entire staff at the resort for their kindness and professionalism during our stay. Everyone we met was friendly and helpful, and they truly contributed to making our stay a positive experience. For us, this was a 5 out of 5 stay.