There were a LOT of things really wrong, some frustrating - some dangerous.
Before our trip, I called Vacasa to ask about parking. There isn't room for a tow vehicle, but they assured me we could use the boat launch next door and leave our tow vehicle in the parking lot there. When we got there, we weren't even allowed on the property with the boat launch, and were asked to leave. Not knowing where to go now, we called Vacasa back for ideas. I was in the ditch on the side of the road with my senior mom with a truck and boat, and they said they'd call me back in 40 minutes. I waited and NEVER got a call back.
So we decided to park on the upper part of the property and wait for their call. Trying to get our things down to the house from the upper part of the property, my 2-year-old nephew disturbed a bee's nest on the ground and was stung 16 TIMES, my senior dad 8 TIMES. (We have bee allergies in our family, none the less!)
In the house, there was food in the fridge, the floor unswept, and the beds had black dog hair IN THEM, so we had to wash the sheets before we could even go to bed. That night, my dad was bitten by a spider upstairs.
Outside, there was SHATTERED GLASS ALL OVER the patio. My sister and i picked up two handfuls each and still three of our children got glass slivers. The house advertises a kayak and a red water slide. The water slide is INCREDIBLY unsafe, and the water hookups are long gone, and the kayak had a huge hole and was unusable.
Lastly, the propane tanks were both nearly empty. In the binder, is said to call and they would happily deliver more. With two days to go, we called for more and they said they would bring them by within the hour, but they never came, and we never got a call.
I reached out to Vacasa about these issues, and not only will they not even refund our cleaning fee, they didn't even apologize...AND DIDN'T EVEN CALL ME BACK AGAIN. This is my 3rd year renting through Vacasa and it 100% will be my last.
