Spahotell i Hexham

“Great Hotel”

“Staff and food excellent. Booked a Superior Double room at £172, unfortunately we got a family room with a single bed and what looked like a Queen bed. Black mould on the bathroom ceiling and a light hanging out, bare wires above the bedroom mirror, heating was not on and we came back to a cold room, had to get the staff to sort the heating out, and although there is tea and coffee in the room with a kettle, there was no milk provided and so we could not make a cuppa in the morning.”

“We enjoyed our stay at Balcary House Hotel. The surroundings were lovely and the building was beautiful. Staff very helpful.”

“Ideal for a couple break, in my opinion, not as much for solo business travelling. Rooms are hot but fan was provided when asked. It’s an old building bathrooms could a be bit nicer but feeling of the hotel is great. All beautifully maintained outside and excellent spot for walking. Hence 5 stars review”

“outstanding service, unbelievable friendly personnel”

“Excellent experience”

“Look, don't get me wrong, it's not terrible by any means. It's just that for a hotel that's trying to play at this level, it struggles with some of the basics. If you're having a short stay there's no housekeeping by default, (which they don't tell you when you arrive) but there's only a small (non-heated) towel rail, so you're going to have soggy towels on day 2. Yes, there was a (small) sign in reception saying this, but it's the kind of thing it would be good for the receptionist to...