Värdeförvaringsskåp på rummet, skrivbord och strykjärn/strykbräda

Recensioner av Seasons Inn & Suites Highland

2.5 out of 5
Seasons Inn & Suites Highland
20 Central Blvd, Highland, IL

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 231 av 503 recensioner" "
8 - Bra i betyg. 170 av 503 recensioner" "
6 - Okej i betyg. 47 av 503 recensioner" "
4 - Dåligt i betyg. 40 av 503 recensioner" "
2 - Väldigt dåligt i betyg. 15 av 503 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

4/10 Dåligt

Rodney

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The TV agreement with Spectrum is not for hotel property, so you can only Listen to TV channels. The router repeaters are plugged into hallways where residential service is likely being used across hotel. Clever, but sign of really poor management practices. Room was clean enough. Hotel property is adequate. AC worked. Meh.
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Diane, Long Beach

Reste med familjen, Reste med husdjur
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Tv was broken. We were promised new remote but never deliver. Carpet was damp, so room smelled musty. Toilet seat was broken. Every time some sat down, it slipped off to the side, made a huge bang and woke everyone up! The mattress was good. Near railroad, so you get to listen to trains all night.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Shane

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was fine
Bodde här 3 nätter i april 2024

8/10 Bra

Susan

Gillade: Renlighet
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Dixie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
NICE ROOMS, BREAKFAST WAS CONTINENTAL, AND THE ATMOSPHERE WAS CLEAN ....WE WOULD USE AGAIN.
Bodde här 1 natt i april 2024

4/10 Dåligt

Tom

Reste med sin partner
TV remote didn’t work. Had to change rooms. Spider and web in the bathtub. Faucet in sink extremely hard to operate. No eggs at breakfast. No morning news on TV at breakfast.
Bodde här 1 natt i mars 2024
Svar från KP 6 apr. 2024
Hello Tom,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our property.We are disappointed to learn about the issues you encountered with the TV remote, faucet operation, and breakfast offerings. Please be assured that we take all guest concerns seriously, and we have addressed these matters with our housekeeping and maintenance teams to ensure they are promptly resolved.Regarding the breakfast options, we apologize for any disappointment caused by location of eggs. We have boiled eggs in the refrigerator. However, we strive to offer a diverse selection of breakfast items to cater to various preferences, and we will certainly take your feedback into consideration to improve our offerings in the future. As for the TV programming during breakfast, we regret any inconvenience this may have caused. We will review our television channels to ensure that guests can enjoy a variety of programming during their dining experience. It is a sad coincidence that Spectrum have issues on there side and we are trying to get that resolved ASAP.We genuinely appreciate your feedback as it allows us to identify areas for improvement and enhance the overall guest experience. We hope you will consider giving us another opportunity to exceed your expectations during your next visit to our property.Thank you for choosing to stay with us.

4/10 Dåligt

deborah

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Second day not sure what housekeepong did in bathtub but there were pieces of dk yellow material in it. Was very nervous yo u se tu it
Bodde här 2 nätter i mars 2024
Svar från mic 6 apr. 2024
Hello Deborah, Thank you for taking your valuable time and and reviewing us. Sorry for any inconvince caused during your stay. We firmly believe that while providing full stayover service they must of washed it and did not visualized the solution and after drying it turned to that. Please be assured that we take all guest concerns seriously, and we have addressed these matters with our housekeeping and maintenance teams to ensure they are promptly resolved.

6/10 Okej

Christine

Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Davina

Affärsresenär, Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Worst experience at a hotel ever
Bodde här 1 natt i mars 2024
Svar från KP 6 apr. 2024
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our property. Please call us and explain the experience and we are glad to resolve the issue at your expectation.

2/10 Väldigt dåligt

Megan

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Gertrude

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Of the 3 properties we stayed at during our trip, this one had the most extensive breakfast.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Rose

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Chris

Bodde här 1 natt i januari 2024

8/10 Bra

Lauralee

Gillade: Renlighet, personal och service och boendets skick och faciliteter
O
Bodde här 1 natt i januari 2024

6/10 Okej

Kelly

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Not a great experience
This is an old Baymont Inn hotel now being operated by a different owner. The front desk staff was kind and responsive. The room we got - a family studio suite - was really impressively spacious compared to similarly-described rooms at other hotels. The mattresses were comfortable. However, the hotel itself is not in good condition. The bathroom faucet wasn’t easy to operate, the walls were dirty, and the curtains hung crooked. My kids described the carpet as “old fashioned.” There were no available outlets near the bed to charge devices after a long day on the road. All in all, the building is functional but could use a major update. The breakfast also left a lot to be desired; there was one waffle maker for all the guests to use so our family had to wait quite awhile. There were very few desirable items to choose from. The food area seemed unattended and was quite messy. I would probably drive a bit and pay a little more rather than staying here again.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Tammie

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice clean and friendly service
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Calvin

Bodde här 1 natt i januari 2024

6/10 Okej

Verifierad resenär

Reste med familjen
Hotel was clean, quiet, and comfortable. A little past its prime. Breakfast was meager to nonexistent. We opted to go to Highland Diner.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice room
Staff was very friendly. Room was clean and comfortable.
Bodde här 1 natt i november 2023

6/10 Okej

David

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good clean place
Bodde här 1 natt i november 2023

4/10 Dåligt

Krystina

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i november 2023

8/10 Bra

Darren

Bodde här 1 natt i oktober 2023

4/10 Dåligt

Beatriz

Gillade inte: Renlighet
Bodde här 1 natt i oktober 2023

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från mic 28 okt. 2023
Appreciate your review. We value every guest and try to fulfill all the needs. Hope to see you soon.

8/10 Bra

Carolyn

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice and clean
It was great! The vending machines were a thief and the breakfast could have been a little better but overall it was great.
Bodde här 1 natt i oktober 2023
Svar från Mang 20 okt. 2023
Really appreciate your feedback. We are working hard to please our guests and we make sure we solve any issues. Hope to see you soon! Take care!!!

6/10 Okej

Jennifer

Gillade inte: Bekvämligheter
It’s the only choice in highland so
Bodde här 1 natt i oktober 2023

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The staff is very friendly, but the hotel itself is run down. There seemed to be electrical issues (lights flickering, outlets not working, etc.)
Bodde här 1 natt i oktober 2023
Svar från mic 28 okt. 2023
We value your feedbacks and work hard to work directly to make future stays marvelous.

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in was easy and fast. Room clean and quiet. Great breakfast options.
Bodde här 1 natt i september 2023
Svar från Prud 3 okt. 2023
Appreciate you had a wonderful stay with us. Looking forward to serve you again.Have a wonderful week!!!

8/10 Bra

Karey

Gillade: Renlighet och personal och service
Over all the room (#108) was quite comfortable, neat, and clean. The bathroom faucet was difficult to turn on and then it flooded the counter it leaked so bad. The stopper for the sink was just laying on the counter. The mini fridge didn’t have any shelves in it and there was a rather unattractive stain on one of the white bedspreads
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Thomas

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was very nice and clean
Bodde här 1 natt i september 2023
Svar från Prud 3 okt. 2023
Glad to know your stay went as you preferred. We will be happy to see you soon and serve.Have A Fantastic Week!!

4/10 Dåligt

Diane

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Property shows age
The pool was not open, the slots not open, the hot breakfast was only waffles. The carpets were in need of cleaning. The room rate was comparable to when it was Holiday Express and Baymont franchises, but without the all the amenities as advertised. The small staff was friendly and did their best. But we cut our stay short by one day due to the conditions of the property
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

Stephanie

Bodde här 1 natt i september 2023

8/10 Bra

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the staff very helpful. I thought the breakfast could be better. My room was clean but the faucet in the bathroom wouldn't shut off completely room 105. I think all in all I would stay there again.
Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

nanci

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Many, many things were broken or not working (toilet seats, locks, lighting etc.). The property was dirty, needing dusting and vacuuming. Also, the pool had not been cleaned.
Bodde här 2 nätter i augusti 2023
Svar från Jay 7 aug. 2023
We are sorry that you had a bad experience at our hotel. We take any issue seriously and address it promptly. We hope you give us another chance to serve you better.

2/10 Väldigt dåligt

Tara

Bodde här 1 natt i juni 2023

2/10 Väldigt dåligt

Balwant

Bodde här 1 natt i juni 2023

6/10 Okej

Philip

Reste med familj och småbarn
The pool and Gym were closed. My kids were disappointed.
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

ANITA, BLOOMINGTON

Reste med sin partner
Gillade: Renlighet och personal och service
Carpet was soiled. Staff were very friendly and kind.
Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

h

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Right off the highway, great dining option right in the same parking lot. Clean, and friendly staff.
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It’s Great!
Always great. I’ve stayed here several times & is always clean, comfortable and service is great. Staff is friendly.
Bodde här 1 natt i juni 2023

6/10 Okej

Brittney

Reste med familjen, Reste med sin partner, Reste med husdjur
Gillade: Personal och service
There was a blood stain on our sheets, rooms and building smelled questionable, and breakfast wasn’t anything special. Wasn’t impressed by this hotel
Bodde här 1 natt i maj 2023

2/10 Väldigt dåligt

Kaylee

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Need better customer service and cleaners.
Walked into the room trash on the floor, beds half made, coffee all over the wall by the coffee machine. Website says they have a pool and hot tub but the pool is closed indefinitely. Only reason I booked this hotel was because of the pool for my son. Complete and utterly dirty and rude customer service.
Bodde här 1 natt i maj 2023

6/10 Okej

Edwin

Reste med familjen
Gillade: Personal och service
This is a just ok place to stay. Our bathroom's sink was not as clean as it should have been. The property around doesn't look appealing. It there were more options around, I would not come back to this place.
Bodde här 1 natt i april 2023

10/10 Fantastiskt

Diane

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We enjoyed our stay.
Bodde här 2 nätter i april 2023

10/10 Fantastiskt

Peggy

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location is great! Easy check-in process.
Bodde här 1 natt i april 2023

4/10 Dåligt

Mindy

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bathroom was not very clean. Screws holding things up were very loose. Toiletries were very small. Prices too high for what you get.
Bodde här 2 nätter i april 2023

6/10 Okej

rick

Bodde här 1 natt i april 2023

6/10 Okej

Ralph

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
The bed was nice. Bathroom was clean and well stocked but who’s idea is it to have a coffee maker in the bathroom. That’s gross. The carpet was dirty with large stains. The room 329 was huge but it only had a 32 inch tv. Way too small for the size of the room. The refrigerator was dirty with food droppings but we liked the freezer combination. The channel changer also had food stuck on it. Once of the lamps did not have bulb in it and another had two different bulbs which makes the light really strange looking.
Bodde här 1 natt i april 2023

4/10 Dåligt

John

Reste med familjen
Gillade inte: Personal och service
No room service the three days we stayed there
Bodde här 3 nätter i mars 2023