Tropical Estate Retreat. Pool, Hot Tub, Ocean views, starry nights
The Lodge at Kaloko – Luxury Estate in Kona
Private Estate | Pool | Hot tub | Ocean views | Near Kua Bay Welcome to The Lodge at Kaloko, a luxury gated estate in the lush Kona Cloud Forest — just 15 minutes from Manini‘owali Beach (Kua Bay), downtown Kona, and the airport. This large private retreat on 3 acres offers the perfect balance of resort-style amenities and tropical adventure.
Spacious & Comfortable 5 bedrooms / 5 bathrooms (4 are private primary suites) Sleeps 14 guests comfortably – ideal for family reunions, group getaways, and retreats Memory foam mattresses, quality linens, and private lanais Master suite with soaking tub + custom leather headboard
Chef’s Kitchen & Dining Fully equipped chef’s kitchen with butler pantry & double ovens Coffee lovers’ setup: Chemex, French press, Keurig, and grinder Indoor dining for 9, outdoor dining for 9, kitchen bar for 4
Resort-Style Amenities Solar-heated pool (8 ft deep with baja entry) Oversized hot tub perfect for stargazing in Hawaii’s clear skies Large gas firepit & outdoor pavilion for game nights Gym with weights, elliptical, foosball Outdoor basketball hoop + grassy backyard for games
Entertainment & Extras 3 living rooms (2 with Restoration Hardware Cloud couches) 7 Smart TVs, Xbox One, board games, and books Bose Bluetooth speakers throughout Beach gear provided: chairs, umbrellas, snorkel sets, boogie boards, surfboard, coolers
Nature & Local Flavor Enjoy fresh seasonal fruit and flowers from the property: apple bananas, guava, Kona coffee, chili peppers, hibiscus, hydrangeas, and more. Spot parrots, cardinals, and even Hawaiian ‘io hawks by day — and listen to tropical coqui frogs at night.
Perfect Location Minutes from the Jurassic Trail, Cloud Forest Sanctuary, and Mountain Thunder Coffee Farm 15 min → Kua Bay (Manini‘owali Beach), Kona Airport, Four Seasons Hualalai, Downtown Kona < 1 hour → Mauna Kea Visitor Center (stargazing at 13,000 ft) 2 hours → Hawai‘i Volcanoes National Park
Why Guests Love Us “The best hosts we’ve ever had — the house was even better than described and felt like a private resort.” “Peaceful, surrounded by nature, yet close to everything. Stargazing in the hot tub was unforgettable.” “Perfect for our family trip — so much space, amazing amenities, and felt like home.”
The Lodge at Kaloko is more than a stay — it’s a resort-style escape where families, groups, and adventurers can connect, recharge, and explore the beauty of Hawai‘i. ______________________________________________ Security cameras are located outside at doors in the following areas: back patio doors, master bedroom door, garage door going to laundry room (from owner’s side only), garage door outside by pool bin, driveway and front entry.
**UPDATE: Our gym is currently closed for renovations as of 8/21/26. We're targeting a reopening in early 2027 and will keep this listing updated as we get closer.
Hotellbekvämligheter
Strand
Strand i närheten
Strandhanddukar
Strandstolar
Pool/spa
Bubbelpool
Massage
Poolleksaker
Privat pool
Uppvärmd pool
Utomhuspool
Internet
Tillgängligt i huset: gratis wi-fi
Parkering och transport
Limousine- och taxibokning
Bil tillgänglig
Tillgänglighetsanpassad parkering och minibussparkering finns tillgängliga
Kök
Brödrost
Diskmaskin
Elektrisk vattenkokare
Grytor och köksredskap
Ismaskin
Kaffekvarn
Kryddor
Kylskåp
Köksö
Mikrovågsugn
Mixer
Pappersservetter
Spishäll
Te-/kaffebryggare
Ugn
Matplats
Frukost tillgänglig mot en avgift
Kockservice
Matbord
Sovrum
5 sovrum
Bäddsoffa
Lakan tillhandahålls
Badrum
5 badrum
Badkar
Dusch
Handdukar tillhandahålles
Hårtork
Schampo
Toalettpapper
Tvål
Utrymmen
Eldstad
Matbord
Separat middagsplats
Vardagsrum
Vedspis
Underhållning
Böcker
Dvd-spelare
Smart-tv
Spel
Stereo
Tv-spel
Videobibliotek
Utomhus
Balkong
Eldstad
Grill
Inhägnad trädgård
Trädgård
Utomhusmöbler
Tvätt
Tvättmaskin
Tvättmöjligheter
Arbetsutrymmen
Kontor
Kontorsstol
Skrivare
Skrivbord
Komfort
Luftkonditionering
Värme
Husdjur
Inga husdjur tillåts
Anpassning/tillgänglighet
Om du behöver tillgänglighetsanpassning kan du kontakta boendet med hjälp av kontaktuppgifterna i bokningsbekräftelsen.
5 tillgänglighetsanpassade parkeringsplatser
Tillgång till övre våningsplan endast via trappor
Tillgänglighetsanpassad parkering
Tillgänglighetsanpassad skåpbilsparkering
Tillgänglighetsanpassad väg
Tillgänglighetsanpassning på rummet
Rökfritt boende
Tjänster och inrättningar
Conciergetjänster
Matleveranstjänst
Strykjärn/strykbräda
Städning på begäran
Värdeförvaringsskåp
Höjdpunkter i området
Bredvid en golfbana
I centrum
Nära ett sjukhus
Nära ett spa
Nära havet
Nära marinan
Att göra
Bodyboarding
Fotbollsspel
Gym
Matlagningskurser
Spelhall/-rum
Uppvärmd pool
Vattensportsutrustning
Bad i närheten
Basket i närheten
Dykning i närheten
Ekoturer i närheten
Fiske i närheten
Forsränning i närheten
Fågelskådning i närheten
Golf i närheten
Jakt i närheten
Kajakpaddling i närheten
Motorbåtsåkning i närheten
Mountainbiking i närheten
Ridning i närheten
Skärmsegling i närheten
Snorkling i närheten
Surfing/bodyboarding i närheten
Valskådning i närheten
Vandringsleder/cykelbanor i närheten
Vattenskoteråkning i närheten
Vildmarksvandringar i närheten
Vindsurfing i närheten
Säkerhetsdetaljer
Kolmonoxidvarnare (värden har angett att det finns en kolmonoxidvarnare på boendet)
Rökdetektor (värden har angett att det finns en rökdetektor på boendet)
Förbandslåda
Brandsläckare
Lås med fallkolv
Allmän information
Städning (på begäran)
Trädgård
Liknande boenden
Big Island Na Hale O Keauhou by Coldwell Banker Island Vacations
Keauhou
Big Island Na Hale O Keauhou by Coldwell Banker Island Vacations
Du kommer att få ett e-postmeddelande från värden med info om incheckning och utcheckning.
Informationen från boendet kan ha översatts med automatiska översättningsverktyg
Utcheckningsinstruktioner
Värden kräver att du gör följande innan du checkar ut:
Fyll och starta diskmaskinen.
Lås dörrarna.
Om dessa inte genomförs kan det leda till ett negativt omdöme från värden.
Husregler
Rates are based on occupancy. Please advise of any changes to occupancy numbers. Any variance will be charged $100/night per person.
If hot tub or firepit is used, it must be turned off after use. Hot tub takes about 3 hours to heat up. Contact us prior to using calderas near pool.
Hawaii residents must get approval with Host prior to booking.
Garage is not able to be used and locked.
Husdjur
Djur ej tillåtna
Barn och extrasängar
Barn är välkomna.
Meddelande från värden: Please request door alarms be turned on if needed.
Evenemang
Inga evenemang tillåts
Rökning tillåten
Rökning förbjuden
Viktig information
Att hålla koll på
Detta boende drivs av en privat värd (någon som inte agerar inom sin företagsverksamhet eller sitt yrke). EU:s konsumentlagar, inklusive ångerrätten, gäller inte för din bokning. Din bokning omfattas av den privata värdens avbokningspolicy.
Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
Statligt utfärdad fotolegitimation och kreditkort, bankkort eller kontantdeposition kan krävas vid incheckning för oförutsedda utgifter.
Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
Fester och gruppevenemang är inte tillåtna på boendet.
Långtidsuthyrning är möjlig.
Värden har angett att det finns en kolmonoxidvarnare på boendet.
Värden har angett att det finns en rökdetektor på boendet.
På detta boende finns bland annat följande säkerhetsdetaljer: brandsläckare, förbandslåda och instickslås.
Det här boendet har utomhusområden såsom balkonger, uteplatser och terrasser som kanske inte är lämpliga för barn. Om du har frågor rekommenderar vi att du kontaktar boendet före ankomst för att bekräfta att de kan ta emot dig i ett lämpligt rum.
Boendet hanteras av vår partner Vrbo. Du kommer att få ett e-postmeddelande från Vrbo med en länk till ett Vrbo-konto, där du kan att avboka eller ändra din bokning.
Denna semesterbostad ligger centralt och nära stranden i Kailua-Kona. Mountain Thunder Coffee Plantation och Lyman Kona Coffee Farms är exempel på lokala turistattraktioner, och den som har lust att shoppa kan besöka Kona Farmers Market och Kona Inn Shopping Village. Har du barn med dig på resan? Då kan det vara läge att besöka Hula Daddy Kona Coffee Plantation och Mauka Meadows Coffee Farm. Vattenskoteråkning och kajakpaddling är utmärkta exempel på vattenaktiviteter tillgängliga i området, och om du föredrar att stanna på land kan du prova på mountainbiking och cykelturer i närheten. Gå till vår reseguide för Kailua-Kona
Finns det pool på Tropical Estate Retreat. Pool, Hot Tub, Ocean views, starry nights?
Ja, boendet har en utomhuspool. Det finns uppvärmd pool.
Är Tropical Estate Retreat. Pool, Hot Tub, Ocean views, starry nights husdjursvänligt?
Nej, husdjur är inte tillåtna på boendet.
Hur mycket kostar det att parkera vid Tropical Estate Retreat. Pool, Hot Tub, Ocean views, starry nights?
Parkering är tillgänglig på boendet.
Vilka är incheckningstiderna för Tropical Estate Retreat. Pool, Hot Tub, Ocean views, starry nights?
Incheckning börjar 15.00.
Vilken utcheckningstid gäller för Tropical Estate Retreat. Pool, Hot Tub, Ocean views, starry nights?
Utcheckning sker senast klockan 12.00.
Var ligger Tropical Estate Retreat. Pool, Hot Tub, Ocean views, starry nights?
Semesterbostad vid havet i Kailua-Kona ligger mindre än 5 km från Mountain Thunder Coffee Plantation, Lyman Kona Coffee Farms och Kona Cloud Forest Sanctuary. Hula Daddy Kona Coffee Plantation och Mauka Meadows Coffee Farm ligger också mindre än en mil härifrån.
Recensioner
Recensioner för Tropical Estate Retreat. Pool, Hot Tub, Ocean views, starry nights
10
Enastående
Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10
Renlighet
10
Läge
10 - Fantastiskt i betyg. 34 av 35 recensioner
10 - Fantastiskt
34
8 - Bra i betyg. 1 av 35 recensioner
8 - Bra
1
6 - Okej i betyg. 0 av 35 recensioner
6 - Okej
0
4 - Dåligt i betyg. 0 av 35 recensioner
4 - Dåligt
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2 - Väldigt dåligt i betyg. 0 av 35 recensioner
2 - Väldigt dåligt
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Recensioner
Verifierad recension
10/10 Utmärkt
Brad S.
19 juni 2026
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Our party of 9 adults and an infant really enjoyed our time at this beautiful property! Great location and amazing views.
Bodde här 3 nätter i maj 2026
Verifierad recension
10/10 Utmärkt
Don R.
28 apr. 2026
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Everything was great, well equipped, host was excellent.
Bodde här 9 nätter i april 2026
Verifierad recension
10/10 Utmärkt
Fred R.
29 maj 2026
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Perfect for a large group like ours with some young children. Having a Costco about 10 minutes away was really handy. We appreciate the separate. We appreciated the separate and spacious master bedroom
Bodde här 5 nätter i maj 2026
Verifierad recension
10/10 Utmärkt
laurie h.
15 jan. 2026
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
House was very clean and as described.
Bodde här 7 nätter i januari 2026
Verifierad recension
10/10 Utmärkt
Christopher B.
13 apr. 2026
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Excellent home with excellent views. Super clean with everything a family could need to cook and relax and play. Owner is super communicative and pleasant. Even sent me flowers for my anniversary. Everything is as advertised. We will be back.
Bodde här 7 nätter i april 2026
Verifierad recension
10/10 Utmärkt
Nancy E.
5 apr. 2026
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Our family of 15 stayed at this beautiful home last week while visiting the Big Island. It exceeded our expectations in every way. We all had a comfortable bed, the kitchen is so well supplied, the house was spotless and everything we could ever need was provided. The home is nestled in a gorgeous spot up the mountainside and the sounds of nature added to the beauty.The host is exceptionally communicative and helpful. She welcomed all my questions which made trip planning easy. There aren’t enough stars to accurately rate how much we all loved our home away from home!!
Bodde här 10 nätter i mars 2026
Verifierad recension
8/10 Bra
Daryl B.
6 juli 2025
Gillade: Renlighet, incheckning, kommunikation och plats
Family vacation
Beautiful property! Rain almost every day which was very refreshing.
Bodde här 6 nätter i juni 2025
Verifierad recension
10/10 Utmärkt
Alexandra G.
11 maj 2025
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Friends Trip
Perfect house for a large group! Space for everyone and everything was as pictured / advertised.
Bodde här 3 nätter i april 2025
Verifierad recension
10/10 Utmärkt
John B.
17 mars 2025
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Couldn't Be Nicer
Well-maintained and roomy.
Bodde här 28 nätter i februari 2025
Verifierad recension
10/10 Utmärkt
Harry and Joan J.
9 aug. 2025
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
A beautiful home in a terrific location. Everything you could want or need is already at the house. The communication with the owner was superb. I will definitely return.
Bodde här 7 nätter i augusti 2025
Verifierad recension
10/10 Utmärkt
Sara D.
19 juli 2024
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Group stay - beautiful
Beautiful property and diligent owner. Loved the house, it was stocked with everything you could want. Highly recommend!
Bodde här 5 nätter i juli 2024
Verifierad recension
10/10 Utmärkt
jim o.
17 juli 2025
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
We had a wonderful stay at the Lodge. Three generations of our family seemed to enjoy it equally. Kaili responded quickly to all communications and replaced a defective microwave within 2 hours of notice. Highly recommended!
Bodde här 7 nätter i juni 2025
Verifierad recension
10/10 Utmärkt
Victoria S.
30 nov. 2022
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Great Home!
We truly enjoyed our stay here! The hosts were great and went out of their way to make sure we had the best trip, including grocery shopping for us before we arrived and setting up cleaners for while we were there. The pictures don't do the house justice, it was even better than we expected. The kitchen supplies were well stocked and perfect for holiday cooking. We highly recommend and would definitely stay here again!
Bodde här 8 nätter i november 2022
Verifierad recension
10/10 Utmärkt
Cristina S.
20 aug. 2025
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Amazing property, very beautifully curated. Responsive, wonderful host. This home was everything and more that we hoped for our 16 family members celebrating a big birthday. House is fully stocked for everything you need, including kitchen essentials, laundry, pool and beach towels, beach gear. Kaili is a wonderful, helpful host. Always super responsive and offered tips on things to do on the island. Hope to be back one day!
Bodde här 6 nätter i augusti 2025
Verifierad recension
10/10 Utmärkt
Judith R.
20 apr. 2025
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Beautiful Property
A beautiful, well kept home. Our extended family (ages 20 - 82) have stayed together on many vacations. We've never seen a place so well appointed. We cook/eat in some nights on vacations. The kitchen had everything. The host could not have been more accommodating and responsive.
Bodde här 9 nätter i april 2025
Verifierad recension
10/10 Utmärkt
Glen K.
7 apr. 2025
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Very happy family
Youngest 12 to oldest 82 family gathering in a home that was more home than a rental. Beautifully appointed but very homey. Plenty of room for group function's and meals but areas to get off to be alone. Beautiful wooded surroundings. All 9 of the group said would love to return. Tips from the host on things to see and do was greatly appreciated.
Bodde här 7 nätter i mars 2025
Verifierad recension
10/10 Utmärkt
mark s.
4 dec. 2023
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
A great week in Kona
Excellent property and very accurately described in the pictures and reviews. We had 11 people and needed 8 beds, and there was plenty of space for everyone. Kitchen is well stocked, rooms are spacious, clean and comfortable, and outdoor area was superb. You are up the hill, about 10-15 minutes by car from airport, shopping and restaurants. Hosts are very attentive but not intrusive, and it is a perfect setting for a large extended family, or two families traveling together
Bodde här 7 nätter i november 2023
Verifierad recension
10/10 Utmärkt
Steffanie M.
2 dec. 2024
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Peaceful, Luxurious Getaway
The hosts were incredibly hospitable and very responsive. The home is beautiful and we especially loved the ease of indoor/outdoor living provided by the large sliding glass doors that open up the back wall of the living room. The temperatures on the mountainside were just a bit cooler in the morning and evening than on the beach, which was absolutely perfect for us. The property is absolutely beautiful with lush greenery everywhere while also offering a gorgeous view of the ocean in the distance. We truly enjoyed our family getaway! Thank you!
Bodde här 7 nätter i november 2024
Verifierad recension
10/10 Utmärkt
Angie A.
27 okt. 2024
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Williams Family Vacation
Reason for the delayed response is we don’t know where to begin. The whole experience of renting the Lodge at Kaloko was something you do once in a lifetime. Kaili, home owner was great to work with. She was very receptive to our asks, needs or wants. We would highly recommend this location if you are ever trading to Kona, Hawaii.
Bodde här 7 nätter i oktober 2024
Verifierad recension
10/10 Utmärkt
Robert S.
13 juni 2023
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Wonderful vacation home
Our family of 12 adults had a wonderful time in the home. There was plenty of space for everyone inside the home. There is also a great covered patio with a comfortable sitting area and a table for outdoor dining. The hot tub and pool are a nice addition to the home.
The real benefit of the home was the host. Her communication was amazing. She checked on us several times, provided suggestions of things to do and see and let us know that the volcano had started erupting again.
I would highly recommend this property. This was the best host that I have ever dealt with on any rental!
Bodde här 6 nätter i juni 2023
Verifierad recension
10/10 Utmärkt
Evelyn K.
9 aug. 2022
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Fabulous Home
This home is beautiful with amazing ocean views and fabulous sunsets. We spent every evening lounging in the hot tube while the younger kids in the group played in the pool.
Most of our meals were eaten out on the lovely covered patio where there was room for all of us. The interior of the house is amazing - well stocked and tons of room for all of our family to spread out.
I was initially concerned to be so far off the ocean for this trip but it turned out to be a blessing - beaches and surf are great but it was very hot while we were visiting Hawaii - it was so lovely to drive back up to a cooler climate after a day playing in the heat. The house is really close to everything just depending on what road you take down the hill so overall it ended up being perfect and extremely convenient.
We really loved staying here and would highly recommend to anyone. Thanks for letting us enjoy your home.
Bodde här 7 nätter i juli 2022
Verifierad recension
10/10 Utmärkt
Terry S.
26 juni 2022
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Wonderful home for reunion
We took our family of 10 to Hawaii to celebrate our anniversary. This was a perfect house for our celebration/Covid reunion.
The house is in the forest just 15 minute drive above one of the world’s most beautiful beaches. Kona is just a short drive away.
We had a lovely time, and would definitely choose this again over options of resorts or condos. The house is beautiful with enough space, we all enjoyed the privacy.
Each bedroom suite is spacious. The house provides beautiful indoor/outdoor living. We spent a lot of time in the covered outdoor dining, lounging and spa areas. Appliances, bedding, etc are all top notch.
When issues arose, the host was responsive to get things done quickly and easily.
Bottom line: this is a lovely home, perfect for a gathering. Highly recommend!
Bodde här 7 nätter i juni 2022
Verifierad recension
10/10 Utmärkt
Nancy E.
8 aug. 2023
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
A Golden experience for a Golden anniversary
We gathered at The Lodge to celebrate our 50th wedding anniversary with our children and families. All 14 of us!
From the time we booked our property and all throughout our stay, Kaili was so helpful and responsive. She really helped make this stay so memorable!
The bedroom suites with ensuite baths were perfect for our 4 families with comfortable beds, linens, and supplies.
The kitchen was spacious and had a well stocked pantry. Deliveries for needed food items were easy.
The beach was a short drive and there was plenty of beach gear at the house for us to use.
After a hot day at the beach, the cooler temperatures at the lodge were so welcome. The pool and hot tub were a plus and we’ll never forget the beautiful sunsets and the sounds of the coqui at night.
Beautiful home, stunning setting, and excellent host.
Thank-you!
Bodde här 5 nätter i juli 2023
Verifierad recension
10/10 Utmärkt
Cindy W.
13 maj 2025
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Perfection!
Where to start?! The pictures, which are nothing short of amazing, still do not do this home justice. Every nook and cranny has been considered, making every room a place you just want to cozy up in. With 8 adults and 3 children, there was plenty of space to never feel cramped. The host is as amazing as the property itself, prompt to respond and offer tips and recommendations. The pool is solar heated. You must request the hot tub to be heated each day of your stay in advance and that takes a few hours. It also auto shuts off after 4 hours. So, that takes some planning on your end to ensure it is ready when you would like it to be; but, it was doable. The home is stocked with nearly everything you need at the home and for the beach- so no need to overpack! I can't thank the owner enough for contributing to such a memorable family vacation.
Bodde här 5 nätter i maj 2025
Verifierad recension
10/10 Utmärkt
Monica N.
26 nov. 2023
Gillade: Renlighet, incheckning, kommunikation, plats och annonsens riktighet
Peaceful, cool, and so well appointed
Our group of seven loved our stay at Kalako! It was the quiet and peaceful retreat we were all wanting. The best thing about the house is that it’s so much cooler than the beach. We loved going from the uncomfortable heat into our leafy and quiet home. We used the beautiful hot tub everyday and night, sat by the fire pit and the glow of the torches, and enjoyed all the different nooks and seating areas. The house is very thoughtfully appointed! There are Bluetooth speakers throughout the house, the kitchen has all the equipment you need (even a pie server for Thanksgiving!) is a dream for hosting. Lots of large spaces to gather and lounge, but also plenty of room for privacy. Bedrooms and bathrooms are exactly as described with comfy beds. And it’s all about 20 minutes from the airport and 15 minutes to town. Hosts are immediately responsive and check in, but we had no problems at all. We would definitely book again!