Resorter i La Cruz de Huanacaxtle

“Es un excelente hotel en un lugar increíble. La comida muy rica. Albercas no tan grandes. El hotel te deja entrar hasta después de las 3 de la tarde, aunque esté solo. Varias familias reservaron transporte con ellos al aeropuerto y no llegaron por ellos. La mayoría del personal muy amable pero si había personas como la Host de los Desayunos qué de entrada te recibía mal. El personal de recepción de check inn necesita ser mas amable y empatico.”

“Staff was very friendly. Food was alright.”

“Excelente habitación, el personal muy amable y atento”

“-”

“We went to Puerto Vallarta for an extended weekend with our 5 year old daughter and chose the Grand Palladium Family Selection for our stay...I'm so glad we did! We had an amazing time, especially our daughter. Everything was perfect, the room, the pool(s), the beaches, the food, just everything! The staff was very friendly and welcoming, especially Josue our family butler, he made sure that we were taken care off. He kept us up to date about the daily activity program, and was just a whatsapp...

“Got food poisoning from the recerved dinner in Restaurant Tokyo. Food quality in general there was the worst we had in our 2 weeks stay in Mexico. After getting very sick, we were not able to even get water bottle from the reception to help. When approaching the staff and the manager about the situation, not a single sign empathy or concern about the patients health was shown. Only a statememnt of "you cannot prove it is our fault". Entertaiment staff were exceptional.”

“Good experience for the price. The rooms and bathrooms were a bit worn out but the staff were very service minded. We had to change room few times due to humidity and fungi smell. The staff were responsive, helpful and never got defensive when asking for a change.”

“The pool is amazing, beach views are fantastic, staff are great. Perfect place to stay if you want to be in charge of your own vacation, but groceries, eat out, etc.”

“Rooms and grounds and staff great. Food not so much. Grossly expensive and "artsy" type selections. Just trying to hard to be over the top. Another example. Car service to airport was 165 USD. Uber was $30. I understand hotel food and menus have mark up, but please don't be 3-4 times retail prices.”

“Fue un viaje de placer para mis padres y quedaron encantados por el buen servicio, la calidad y limpieza de las instalaciones.”

“Todo me encantó”

“Lagom lyxigt å bra service♥️”

“Very friendly staff”

“Everything was super clean, all staff from the moment you get there is helpful and knowledgeable. Clean rooms, really yummy tasty delicious food. 10/10 overall”

“Amazing stay. The staff was absolutely amazing. Food and drinks were great. Excited to stay here again!”