The difficulty with luxury is that the things that frustrate you wouldn't necessarily register at another property. But I asked for a high floor and got 18/65. The safe in my room wasn't working and was never addressed. The person interacting with me via chat (after the bot) was a bit snobby and sort of put me in my place. This is big, glitzy, showy, loud VEGAS - the Cosmopolitan is a particular experience that way. Still, you gotta take care of the details.