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Recensioner av Anwar House

2.5 out of 5
Anwar House
31 Collingaham Place, Earls Court, London, England

Recensioner

5,8
10 - Fantastiskt i betyg. 23 av 155 recensioner" "
8 - Bra i betyg. 34 av 155 recensioner" "
6 - Okej i betyg. 33 av 155 recensioner" "
4 - Dåligt i betyg. 32 av 155 recensioner" "
2 - Väldigt dåligt i betyg. 33 av 155 recensioner" "

5,6/10

Renlighet

6,6/10

Personal och service

5,6/10

Bekvämligheter

5,0/10

Boendets skick och faciliteter

5,4/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Hotellet låg bra, nära till tunnelbana. Det va iskallt på golvet och i köksdelen och badrummet. Badrummet hade fullt med svartmögel och rutten dörrlist. I övrigt städades rummet varje dag och nya handdukar.
Bodde här 3 nätter i november 2023

8/10 Bra

Jacob

Reste i grupp
Gillade: Renlighet och personal och service
Mycket bra läge. Enkel standard, men helt ok för priset. Har en del dåliga recensioner, men där kände vi inte alls igen oss. Hjälpsam och trevlig personal.
Bodde här 3 nätter i september 2023

8/10 Bra

Madeléne

Bodde här 1 natt i juli 2023
Svar från Man 9 aug. 2023
Thank you very much we hope to see you again.

6/10 Okej

Robert

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i juli 2023
Svar från Man 9 aug. 2023
Thank you.

10/10 Fantastiskt

Mona

Bodde här 4 nätter i juni 2023
Svar från Man 9 aug. 2023
Thank you very much for your mark we love to see you again.

8/10 Bra

Mona

Bodde här 1 natt i juni 2023
Svar från Man 19 juni 2023
Thank you for been fair.

8/10 Bra

Jukka

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Good, basic accommodation
Room was basic, but appropriate considering the price. Reading lights could be nice to have, as well as some basic kitchen things. However, room was quiet and location is good, staff wonderful (Laila♡) - we gladly come back.
Bodde här 3 nätter i februari 2020
Svar från Anwar House Hotel. 26 feb. 2020
Thank,s a lot. We wish see you again. Regards Anwar House Hotel.

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i april 2019

8/10 Bra

Joe

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Cheap, good location for getting around London. Literally a case of getting what you pay for - would I take someone that I was looking to impress here, no. But I took the kids and as a place to lay your head, it was fine. Plenty of food options nearby and close very close to Earls Court station
Bodde här 1 natt i april 2024

8/10 Bra

Claudio

Gillade: Renlighet
Good attention at the reception Daily cleaning All very well Very good location
Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Adil

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service
As instalações são bem antigas, mas passávamos o dia fora, só íamos ao hotel pra dormir, então nos serviu bem. Um das camas não era confortável, mas a outra era adequada. Os senhores da recepção foram atenciosos. A localização é muito boa, perto do metrô, com uma variedade de lojas, casa de câmbio, barzinhos, restaurantes, mercados. O bairro é tranquilo, seguro e acessível. Andamos da estação do metrô até o hotel com malas pesadas tranquilamente, pois as ruas são bem pavimentadas. Para Londres, valeu demais o custo-benefício!
Bodde här 3 nätter i november 2023

2/10 Väldigt dåligt

Zainab

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not recommended
Rude staff
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Max

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
-
Bodde här 6 nätter i oktober 2023

8/10 Bra

Shirin

Bodde här 4 nätter i oktober 2023

2/10 Väldigt dåligt

chimene

Bodde här 6 nätter i augusti 2023

8/10 Bra

Juergen

Gillade: Personal och service
Das Preis-Leistungs-Verhältnis ist gut für ein 2 Sterne Hotel in Kensington.
Bodde här 2 nätter i september 2023

4/10 Dåligt

Charlie

Affärsresenär
Large basement room smelly street noisy broken floor in bedroom and toilet shower room broken shower tea making facility but no tea or coffee uncomfortable beds and pillows spiders abounded not nice at all … I was too tired to complain but slept poorly
Bodde här 1 natt i september 2023
Svar från Mina 19 sep. 2023
Dear Charlie :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

10/10 Fantastiskt

Marco

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2023
Svar från Marco 19 sep. 2023
Dear We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

2/10 Väldigt dåligt

Tughral

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mice infested
There was a mouse in my room. I had to cut short my three nights stay and left the second day. The staff were very kind. The owners need to contact rodent control before offering the place for business. I paid non refundable price for 3 nights. Bad experience.
Bodde här 3 nätter i september 2023
Svar från Mina 19 sep. 2023
Dear We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

10/10 Fantastiskt

Annette

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Die Unterkunft war hervorragend an Bus und U-Bahn angebunden, jeweils nur ein paar Minuten zu Fuß. Auch ein großer Supermarkt ist unmittelbar um die Ecke zu erreichen. Trotzdem lag das Hotel in einer sehr ruhigen Straße, so daß wir uns hier von dem Londontrubel gut erholen konnten. Das Haus ist zwar etwas verwohnt und etwas alt, aber man sieht, daß die Eigentümer ihr Bestes geben, es sauber zu halten. Es gab einen täglichen Zimmerdienst, der Mülleimer wurde täglich geleert und die Handtücher gewechselt. Zudem hatten wir eine Spüle, einen Wasserkocher, einen Kühlschrank und eine Mikrowelle im Zimmer, so daß wir uns jederzeit einen Tee machen oder ein Essen aufwärmen konnten. Die Frau vom Housekeeping und der Besitzer waren ausgesprochen nett und jederzeit hilfsbereit. Wir haben uns dort sehr wohl gefühlt und würden gerne wiederkommen.
Svar från Mina 19 sep. 2023
Dear We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

2/10 Väldigt dåligt

Alberto Jose

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i augusti 2023
Svar från Honei 4 sep. 2023
.it is our reply . after you , After staying 3 days at hotel + free charge extra towels + Lenin , this guest asked us to do refund....100% you are funny .

8/10 Bra

Dado

Reste med familj och småbarn
Gillade inte: Bekvämligheter
Hôtel bien situé à londre. Proche de la gare earls courts et d’autre commerce de proximité. Quartier calme et propre.
Bodde här 5 nätter i augusti 2023
Svar från Mina 19 sep. 2023
Dear Dado :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

10/10 Fantastiskt

Wendy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very lovely and helpful owner! Anything we needed he happily helped with a smile! The housekeeper was also amazing, lovely woman called lyla, she was very friendly and happy to help. The room was very big and clean. Very happy
Bodde här 2 nätter i augusti 2023
Svar från Mina 19 sep. 2023
Dear Wendy :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

10/10 Fantastiskt

Sodha Mahendrasinh

Excellently all
Bodde här 2 nätter i augusti 2023
Svar från Mina 19 sep. 2023
Dear Sodha :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

8/10 Bra

gulammoenuddin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Mina 19 sep. 2023
Dear We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

8/10 Bra

Cyrille

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i augusti 2023
Svar från Mina 19 sep. 2023
Dear CYRILLE :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

10/10 Fantastiskt

Abdullah

Bodde här 1 natt i augusti 2023
Svar från Mina 19 sep. 2023
Dear Abdullah :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

6/10 Okej

Jessica

Reste med familjen
Necesita reforma
Bodde här 7 nätter i juli 2023
Svar från Man 9 aug. 2023
We can't say more than thank you.

8/10 Bra

Anne Mona

Bodde här 3 nätter i augusti 2023
Svar från Man 9 aug. 2023
Thank you for your mark hope to see you again

6/10 Okej

Antti

Bodde här 7 nätter i juli 2023
Svar från Mina 19 sep. 2023
Dear Antti :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

2/10 Väldigt dåligt

Dr Shakeel Ahmad

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från Man 9 aug. 2023
No comment

4/10 Dåligt

Inge Lise

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Forfærdelig komfort
Der var ikke service eller bestik til 4 personer. Madrasser var slidte med tydelig oplevelse af fjedre. Bruser kunne ikke varmereguleres, således at man skulle tage iskoldt eller brændende brusebad. Beliggenhed i top.
Bodde här 3 nätter i juni 2023
Svar från Man 9 aug. 2023
It we'd've been much better if you told us instead go home unhappy and leaving low mark, anyway thank you.

2/10 Väldigt dåligt

Didier

Gillade inte: Renlighet och boendets skick och faciliteter
lowest possible standards throughout
Bodde här 1 natt i juni 2023
Svar från Man 19 juni 2023
We will not comment till we know the guest reservation NO. and the check in date.

4/10 Dåligt

Gordon

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Horrendous
The place was dreadful. No towels toiletries the wall looked like they have been painted by a child and the place was filthy mould throughout the bathroom Damp on all walls looked out on to paint tins and rubbish
Bodde här 1 natt i juni 2023
Svar från Man 19 juni 2023
You have to give your reservation NO and check in date before that as we do have some guest who are coming from very dirty places and they thing for the little money they expected to have 5 star hotel.Please go to 5 star hotel don't com to Anwar House.

10/10 Fantastiskt

Josef

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff and welcoming atmosphere. Clean rooms and beds. Comfort as expected for the money. Very recommended!
Bodde här 3 nätter i juni 2023

6/10 Okej

Karine

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Razoável. Pouco conforto e objeto antigos. Porém muito bom o atendimento e a localização muito boa! Bairro tranquilo e bem charmoso
Bodde här 3 nätter i maj 2023
Svar från Man 20 maj 2023
Thank you.

2/10 Väldigt dåligt

Paul

Bodde här 1 natt i april 2023
Svar från Man 20 maj 2023
what was your problem? and if so why didn't you tell the staff!!!!!!!. it is not good to complain after you go, if there was any problem you should've told us so that we ca do something about it.

4/10 Dåligt

Mamoru

Bodde här 1 natt i mars 2023

4/10 Dåligt

Michele

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Silenziosa, vicino ai servizi che ci servivano e i trasporti, avevamo in camera un piccolo frigo, il micorronde, il bollitore e un lavandino in inox da cucina, tutto è stato molto utile. La camera era misera, il comodino era di truciolato verniciato e il cassetto era stato avvitato perché rotto, ma la vite non teneva, l'unico altro posto dove avremmo poturo mettere la nostra roba era dello stesso materiale con maniglia rotta e bloccato con una vite. Quello che poteva essere un tavolo era segato alle dimensioni di una mensola, nessuna mensona, nessu armadio o ripostiglio. La stanza sembraba pulita, ma sotto letto capelli, peli, "laniccichi" erano una massa consistente. La finestra non aveva la maniglia e non poteva essere chiusa perfettamente, quindi c'erano spifferi e il riscaldamento si accendeva nel tardo pomeriggio, quindi nelle ore precedenti la camera si raffreddava molto. I tre piatti e le posate, non erano puliti e il bagno pulito, ma liso non aveva prese di corrente, la guarnizione tra il telefono della doccia e il tubo, lo so perché erano separati li ho avvitati io, e quindi perdeva, mattonelle rotte e mattonelle che si stavano staccando. La luce entrava del corridoio perché la porta aveva un cm di spazio per tutte la lunghezza e la denda della finestra era di tulle. Bisognava spersi adattare.
Bodde här 3 nätter i mars 2023

4/10 Dåligt

Sherri

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Never again, unless it has a drastic refurb
The staff member was lovely, and lovely area, thats the only nice things i can say The room was awful, beds bent in the middle, solid flat pillows kids called them matts, windows didn't close properly, shower that couldn't be used on wall, paint peeling off everywhere, stains on bed sheets, kitchen glass toble not securely fixed on in fact not attached at all to the legs bathroom sink faulty doors dont shut properly
Bodde här 1 natt i februari 2023
Svar från Man 15 feb. 2023
This guest the most rubbish guest we've ever had.She paid 70. for 5 dirty guest for one night and making this rubbish leis comment like herself.I'm not a rude persons but when someone like her making this kind of lies which make you think what kind of rubbish we receive when we reduce our prises.

6/10 Okej

ian

Bodde här 1 natt i februari 2023

10/10 Fantastiskt

Maria

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very happy with ms Layla and Mrs Mohamed they take care of everything we ask them
Bodde här 6 nätter i januari 2023

4/10 Dåligt

Jenny Lorena

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Lo que me gustó es que está central,y lo que no me gustó es el sitio cuando llegue no había toalla y no tenía jabón y un poco sucio.
Bodde här 2 nätter i januari 2023

2/10 Väldigt dåligt

Mubarakali

Gillade inte: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i december 2022

2/10 Väldigt dåligt

Ângela

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Casa dos anos 50 sem conforto
Quarto extremamente desconfortável e velho, cortinados rasgados, paredes sujas, chão velho e riscado, na casa de banho mal cabe uma pessoa, é minúscula e muito antiga, comando da televisão sem pilhas nem tampa, cabides horríveis feitos apenas de arame, quarto gelado, tivemos de chamar alguém para arranjar o aquecimento e depois começou a perder água e molhou o quarto, mesas de cabeceira velhas e partidas, não havia nenhum tipo de decoração no quarto, havia uma mesa mas tinha apenas uma cadeira com o assento todo rasgado, nunca tinha dormido num quarto assim tão mas tão mau, não recomendo a ninguém, e ainda nos pedem 75 libras de caução, simplesmente vergonhoso, está tudo velho e partido no quarto, a caução não deve ser pedida. Pior experiência de sempre, não arrisquem, é mesmo uma desilusão.
Bodde här 1 natt i december 2022
Svar från S B 8 dec. 2022
Thank you for your comment,I'm very sorry to say that this plat form it gave guest who think that with the little money they pay they expect to stay in the heart of London in 5 star hotel!!!.When guest book a room in a hotel spicily they look only for the prise if it is cheap they book and dream of 5 star hotel. people don't know that Double room in a 5 star hotel in this aria it cost 4/5 HUNDRED a night..We're not 5 star we're only budget hotel, however we provide very reasonable accommodation, to please majority of people specially the location we're in.If guest have a problem in the room they've booked they should talk to the person in charge, if the problem they have not been resolve than make your comment, but to stay the whole period and after check out you started talking loads of rubbish because you don't like member off staff or they did not get what they think they should have that's very bad. unfortunately nothing we can do about it because it is an open platform and everyone can say what ever they like.

6/10 Okej

Virginia

Reste med familjen
Gillade inte: Bekvämligheter
Posizione ottima, centrale vicino alla metro. La camera piccolina per una tripla, bagno ceco, gli asciugamani li abbiamo dovuti chiedere, asciugacapelli non presente. Personale gentile e accogliente.
Bodde här 2 nätter i november 2022

2/10 Väldigt dåligt

cosme

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
rien, tout est complétement pourri, vieux, sale, c'est impossible de louer quelque chose dans cet état.
Svar från S B 24 nov. 2022
i think there's something wrong in your head??If one guest out of 100s make some stupid comment like that, That mean something wrong with you.If you were not happy why didn't you come to us and made your complain and than if nothing happen you can make your complain on line. Sorry for you.

6/10 Okej

Dani

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 1 natt i oktober 2022

2/10 Väldigt dåligt

Jörg

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ekelhaft - disgusting
Dies war das ekelhafteste Hotel, in dem wir jemals waren. Wir wurden in ein Kellerzimmer eingebucht (Mama, 2 Teenietöchter). Wir haben günstig gebucht, aber ein Mindestmaß an Sauberkeit setze ich mitten in Kensington einfach voraus. Das Fenster im Keller ging nicht öffnen, die Klospülung war defekt, der Vorhang vorm Kellerfenster hing herunter, vor dem Kellerfenster war der Mitarbeiterzugang. Alles war voller Flecken, ebenso die Matratzen. Wir wurden dann in den 2. Stock „upgegraded”. Gleiches Spiel nur im 2. Stock. Klospülung schafft noch nicht mal Pipi, durch die Matratzen merkt man jede Feder, Schimmel (oder was auch immer) im Bad. Wir haben in Klamotten geschlafen, weil wir uns so geekelt haben. Einer Umbuchung wegen unzumutbarer Umstände hat man nicht zugestimmt. So haben wir eine Nacht ausgehalten und am nächsten Morgen sind wir Last Minute in ein ganz normales, sauberes Novotel (London West) umgezogen. Dort war es sauber, alles hat funktioniert - gefühlt 5 Sterne nach dieser Absteige. Wir wollten günstig buchen und haben letztlich doppelt bezahlt. Mehr als ärgerlich. Diesem Hotel sollte man die Erlaubnis entziehen und Hotels.com können wir nur empfehlen, es aus dem Portfolio zu nehmen.
Bodde här 4 nätter i oktober 2022
Svar från S B 25 okt. 2022
I'm very sorry that the lady was unhappy.Unfortunately we can't chose which room the guest going to stay in, the system will check-in the guest in the room available. For us all our rooms are the same. Unfortunately guest look for the cheapest on the website, when they check in they started dreaming of 5 star hotels and we're not 5 star. I don't want to be road but the guest said too much rubbish, the guest deserve to have very bad reply but I'm not going to go to that level.I wish you could send someone to see the rooms that guest was in and than you can judge us!!??.