Madonna della Valle-helgedomen

The hotel room was pretty tiny for a family of 4 (Two kids and two adults). The breakfast was good - but felt like that the staff was not very attentive to us at all (We believe this is because we are English speakers only - we tried a bit of Italian). I think the biggest surprise was the kids club that is advertised. This is not your typical resort kids club where you can leave kids for an hour in the afternoon - this is merely a hobby club where you must supervise your children whilst playing with the staff. Of course do not mind being with our kids but having an hour or so a day to be able to truly relax is something important to our vacations. Because our children did not speak Italian, they were unable to use the club. Upon checkout, a bill was presented to us for 80euros for usage of the kids club - the front desk was friendly and removed it when I explained we did not use it - but still worth reviewing before you just pay! The Lunches and Dinners were all extremely repetitive - same pastas for lunch daily - got very tiring. I know the hotel star rating is different in Italy but to an American the 4 star rating is not comparable to 4 star hotels in other parts of the world. Some how the dated feeling in the hotel is semi charming, but the price tag for what you get do not equal each other. next time I would try a more family run place on the beach.

This does not feel like a 5 star hotel experience. There are good parts like the amazing central hotel and dinner experience but that's all. Negative parts: - Probably the worst 5 star breakfast I have ever tried, does not even qualify for 3-4 star because they are pretty stressed, rude, forget things (have to ask 3-4 times) and the selection is low quality poor stuff. The bread is the cheapest possible, the juice is filtered with water and not fresh, the eggs tasteless and bacon is burned. I can go on but will stop there. - The room although we had a Suite has no doors, hard bed to sleep on etc.

Very nice staff and the rooms were very fresh and comfortable