4/10 Dåligt
Klara
Affärsresenär
28 juni 2025
Gillade: Renlighet
Gillade inte: Personal och service och rummets bekvämlighet
Dissatisfied with stay
A Disappointing Stay: Not What I Expected from a 4-Star Hotel
My recent stay at this hotel was quite disappointing. Despite my clear request at check-in to stay in the same room for my entire visit, I was forced to switch rooms late on Monday evening. This was after being assured it wouldn't be an issue, leading to unnecessary hassle and a late-night repacking session. For a 4-star hotel, this lack of flexibility and poor communication, possibly due to a language barrier, is unacceptable.
Beyond the room change, the rooms themselves were a letdown. Both were surprisingly small, and street noise was a constant disturbance. Basic bathroom amenities like hair conditioner and body lotion were missing, and contrary to hotel photos, no robes were provided. Most surprisingly, the "Deluxe Double Room" I was moved to lacked a window with natural daylight.
As someone who travels to Madrid monthly for work, I was hoping to find a reliable hotel. However, this experience, coupled with the subpar room quality and the complete lack of compensation for the inconvenience, means I won't be returning. My stay was genuinely disappointing.
Klara
Bodde här 2 nätter i juni 2025