This 2 bedroom condo was a great fit for 3 adults for the weekend. We utilized the spa onsite, pool, and bikes. Great location and the onsite restaurant/coffee shop were convenient and had delicious offerings. The condo itself was spacious, with plenty of bathroom space for everyone to get ready and comfortable beds.
The owner was communicative, but not onsite and able to problem solve. We experienced difficulties with checking in/cleaning and conditions of the condo (the condo had not been cleaned), so he provided another space for the first evening. We also only had one key card for the majority of our stay which was problematic because it was needed to use the elevators. We did not hear from the owner on the 2nd day, and were still in the temporary condo so we called at 2 pm and he said someone would be cleaning the one we had paid for. We had to meet the cleaning person to provide them with a key to the condo and wait 3 hours for it to be cleaned. We finally were able to check into the room at 5:30 on the 2nd day of our trip. Once in, 2 fire alarms were beeping and there was a dirty dish under the coffee table and there were dirty sheets on the pull out. We contacted the owner who instructed us to remove the batteries. We did, but they were wired in, so we had to reach out to him again. As we left for dinner we had to leave the key at the desk for the cleaning person to come fix it. We thought they would put in new batteries, but we came back to the fire alarms removed from the wall. We were also told that we would have 3 keys at the desk after dinner and we did not. The following day we were told all three keys would be there and when we went there was one. The need to constantly be contacting the owner and having to be a part of solving problems was not what we signed up for when we sought out a spa getaway. The owner offered for us to stay another free night, but we had flights out of town and work to return to. We asked if we could have our money back for the first night and the owner responded that he would "think about it". Close to midnight on the last night he said he would give us back our money from the first night. We appreciated this but did not appreciate how much we had to be inconvenienced throughout our stay. I would highly recommend this building, the condo itself, and the amenities of the Carillon Spa, but the owner is not onsite and not able to help remedy problems in a timely manner.