Museo Nazionale delle Residenze Napoleoniche

Helt fantastiskt! En utav våra bästa reseupplevelser. Personalen var 10/10. Underbart bemötande av hela upplevelsen och vistelsen på hotellet. Vi hade dessutom fördelen att få ett helt fantastiskt rum med utsikt mot havet. Kunde inte blivit bättre!

I don't believe this hotel truly meets 5-star standards. The staff are friendly, but the overall experience falls short in some basic areas. We had a 7 a.m. checkout, and breakfast doesn't start until 8 a.m. — meaning we couldn't have breakfast at the hotel. We asked for a to-go option, which was not available. This is something every other 5-star property I've stayed at handles as a matter of course. Additionally, no complimentary water was offered in the room — or if it was, no one mentioned it. Again, this is standard at any hotel in this category. Breakfast itself was decent, nothing remarkable. I understand Portofino is an expensive destination, but the experience here didn't match the 5-star label.