Hotell nära Norris Reservation

"Staff and hotel standard "

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"Mycket bra läge, personal, rum och pool. "

"Good location "

"Late check-in after a 20-hour flight from Europe. We are met by a musty smell and generally poor air quality. We turn on the AC and go to bed. The next day, we discover a cracked toilet, door frames with no paint, and a shower curtain hanging down because the fitting has come loose from the cracked tiles. The bathtub sealant has 25–30 cm long cracks. The bathroom air vent is full of dust, the mirror fogs up after the slightest shower — virtually no ventilation, really unhygienic and definitely NOT recently renovated! I go to the front desk and ask for a new room, since I had booked a “recently renovated room” — yes, that’s exactly what it says in my booking. The room is barely 1–2 stars. After two separate discussions, I am first promised a better room, only to later be told, when it’s time to switch, that I’ll have to “settle” for an equivalent (recently renovated) room. The breakfast was substandard — we only ate 2 out of 4 days. This is an overall terrible hotel, with an unfriendly manager and a total scam! I believe Hotels.com should remove this hotel from its listings, as it tarnishes the reputation of other affiliated hotels that actually deliver what they promise in their marketing."

"Mycket bra hotell och personal. Super rent i de gemensamma toa/dusch utrymmena."

"Ett toppenhotell som vi verkligen rekommenderar! Vi kom före incheckningstid men fick hjälp att ta hand om bagaget fram till incheck, flera tips om vad vi kunde göra i staden av trevlig personal. Rummet var fräscht, klimatsmart och hightech med iPad som styr belysning, gardiner, tv, väckning mm. Fantastisk utsikt över Voston skyline. Trevligt uppehållsrum med sällskapsspel och soffor. Terass med fin utsikt. Frukosten var toppen på alla sätt. Det fanns allt man kunde önska med extra tillägg för espressokaffe. Vi bodde en natt i anslutning till en hockeymatch i TD Garden. Hotellet ligger vägg i vägg med arenan så toppläge om man har bokat något i TD Garden. Det tog ca 10 min att gå in till downtown Boston. Rekommenderas varmt."