The check in process was easy and very customer friendly as our plane was delayed by hours. It was appreciated.
I didn't rate it 5 star because of a few reasons.
The elevator was difficult to find and no where near our room.
I felt the bathroom area needed some extra cleaning. The toilet was leaking. The toilet didn't flush well. The bottom of the door needed cleaning on the bathroom.
I'm surprised there was neither a handrail nor a non-slip bottom in the tub. This bathroom would not be for anyone without good balance and a big step over the tub.
It rained the entire time and there was no door mat or rug. It was hard to keep the floor clean with nowhere to set wet shoes or coats.
Also, we were given a room that had a shared door. You could hear everything they said, so I'm sure they could hear us.
Overall, a good choice. But for 5 stars, more was expected.