This unit has lots of issues, and they need to be fixed before it is able to meet normal standards. The management group was pretty nice, however they could’ve address the the following issues way more efficiently.
* front door lock had no batteries. They sent someone to fix it however it took us about an hour to be able to get in. And this kind of thing could’ve been prevented had the management given a walk through before check in.
* washer was broken - I called the management, they sent someone, the guy came took a picture and left saying that it should be fixed the next day. The next day I waited until noon to call the management and was only then notified the washer was not fixable. The solution? I was offered to use another unit within the property if I need to do any laundry. I declined the offer for a couple of reasons.
* I didn’t feel comfortable inside someone else’s unit
* the rental price I paid for the unit had included working appliances
* I was on vacation with my family and didn’t want to go to a different location to do my laundry.
Once I told the management that their solution didn’t work for me, they simply say: “oh I’m sorry but that’s all we can do”
* pool was half empty. They fixed it however I had inquire about it twice
* All the towels were dirty and they stunk badly, yuck! And I couldn’t even wash them since I had no washer. I was expecting clean towels because that was included in the unit. Am I asking for too much?
* the place was not clean. The floors were dirty like no one had been there for the longest time. Which frustrated me because I know for a fact that once you check out housecleaner is sent before the next check in.
My advice to potential renters, make sure they have all these issues addressed before you rent.
I had stay at Windsor hills other times but never had to worried about any of this kind of stuff. Honestly these things ruined my time at this location. I totally wouldn’t recommend. Other than the great location, I have nothing good to say about my stay in this property.