2 outdoor pools, cabanas (surcharge), pool umbrellas
Se tillgänglighet

Recensioner av Hamilton Princess & Beach Club - a Fairmont Managed Hotel

4.5 out of 5
Hamilton Princess & Beach Club - a Fairmont Managed Hotel
76 Pitts Bay Road, Pembroke Parish

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 687 av 1000 recensioner" "
8 - Bra i betyg. 217 av 1000 recensioner" "
6 - Okej i betyg. 64 av 1000 recensioner" "
4 - Dåligt i betyg. 21 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 11 av 1000 recensioner" "

9,4/10

Renlighet

9,4/10

Personal och service

9,2/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Joakim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Business trip
Lovely experience, as always. Quality service in all aspects.
Bodde här 4 nätter i februari 2019
Svar från Marketing Coordinator 11 mars 2019
Thank You for your feedback. We are thrilled to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

8/10 Bra

Kari

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beach was a 20 minute shuttle ride, but totally worth it. Beautiful bay, playground, water sports, perfect for the kids. Pool at hotel was beautiful, Baja ledge, hot tub, pool was warm, looked out over the bay. Our room was nothing special. Easy walk to restaurants.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Isabelle, Paget

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Iconic hotel in Hamilton Bermuda! This place smells amazing - they have their own unique rose Island Rose fragrance - and the staff is amazing.
Bodde här 1 natt i april 2024
Svar från Donne Mallory, Executive Assistant 26 apr. 2024
Thank you for the lovely feedback, Isabelle! It was a pleasure hosting you here in Bermuda. We hope to see you back very soon.

10/10 Fantastiskt

Stephanie

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great stay for the weekend! The property was very nice and staff was amazing
Bodde här 3 nätter i april 2024
Svar från Donne Mallory, Executive Assistant 22 apr. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 Fantastiskt

Brittney

Bodde här 3 nätter i april 2024
Svar från Donne Mallory, Executive Assistant 18 apr. 2024
Thank you for your rating! We're delighted to hear that you enjoyed your visit with us, and we look forward to welcoming you back soon!

10/10 Fantastiskt

Will

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing staff really make the stay special.
Bodde här 4 nätter i april 2024
Svar från Donne Mallory, Executive Assistant 18 apr. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 Fantastiskt

Esther

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel with friendly, personable staff.
Bodde här 1 natt i april 2024
Svar från Donne Mallory, Executive Assistant 18 apr. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 Fantastiskt

Cynthia

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel within easy walking distance to shops and restaurants in Hamilton. Excellent service, great food, nice pool area. The Beach Club is fun!!!
Bodde här 4 nätter i april 2024
Svar från Donne Mallory, Executive Assistant 18 apr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fantastiskt

Joseph

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Donne Mallory, Executive Assistant 18 apr. 2024
Thank you for your rating! We're delighted to hear that you enjoyed your visit with us, and we look forward to welcoming you back soon!

10/10 Fantastiskt

Richard Thomas

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place, location and properties. Pool was nice. Beach is a 20 min cab, but once you get their it is beautiful. We had a great time.
Bodde här 3 nätter i april 2024
Svar från Donne Mallory, Executive Assistant 18 apr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fantastiskt

Chris

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love this place! Looking forward to staying there next year and every year after!
Bodde här 4 nätter i april 2024
Svar från Donne Mallory, Executive Assistant 18 apr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fantastiskt

Jonathan

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I have been going to Bermuda for years on business. The Fairmont Hamilton Princess is the hotel of choice for business travellers because it's an easy walk to offices in Hamilton. Ity has been substantially upgraded with good bathrooms, bedrooms, pools and restaurant facilities. It is fine for vacationers but I would recommend the Southampton Princess over the Hamilton Princess for vacationers.
Bodde här 3 nätter i april 2024
Svar från Donne Mallory, Executive Assistant 22 apr. 2024
Thank you for your review and for choosing us for your business trips! We're glad to hear that you appreciate our convenient location and upgraded facilities. We value your feedback and have shared it with our team for encouragement. We hope to welcome you back for future stays, whether for business or leisure!

8/10 Bra

Alena

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great vacation spot for Bermuda
Bodde här 3 nätter i april 2024
Svar från Donne Mallory, Executive Assistant 18 apr. 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Fantastiskt

ARIAM

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice Hotel
Bodde här 2 nätter i april 2024
Svar från Donne Mallory, Executive Assistant 18 apr. 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Fantastiskt

JANICE

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent Hotel
Bodde här 1 natt i april 2024
Svar från Donne Mallory, Executive Assistant 18 apr. 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Fantastiskt

William E

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We have stayed a few times and it is close to town, great food and the best staff.
Bodde här 4 nätter i mars 2024
Svar från Donne Mallory, Executive Assistant 18 apr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fantastiskt

Matthew J

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Donne Mallory, Executive Assistant 3 apr. 2024
Thank you for your rating! We are delighted to hear you enjoyed your stay and we hope to welcome you back again soon!

10/10 Fantastiskt

Maria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful hotel, friendly staff, walkable to a Hamilton and incredible art
Bodde här 4 nätter i mars 2024
Svar från Donne Mallory, Executive Assistant 3 apr. 2024
Thank you for your review! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

10/10 Fantastiskt

andrew

Bodde här 2 nätter i oktober 2023
Svar från Donne Mallory, Executive Assistant 22 apr. 2024
Thank you for your rating, your feedback is valuable to us! We are delighted to hear that overall your visit was an enjoyable one, and we look forward to having you return soon!

10/10 Fantastiskt

Michael L

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Exceptional customer service. The Fairmont Gold staff is exceptional, very helpful and professional.
Bodde här 4 nätter i mars 2024
Svar från Donne Mallory, Executive Assistant 3 apr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fantastiskt

Alexandru

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Donne Mallory, Executive Assistant 12 mars 2024
Thank you for taking the time to leave a rating! We are so happy to hear you enjoyed your visit with us and we hope to welcome you back again soon!

10/10 Fantastiskt

Michael Neil

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location...close to downtown Hamilton amenities and restaurants.
Bodde här 14 nätter i februari 2024
Svar från Donne Mallory, Executive Assistant 12 mars 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Fantastiskt

bryan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved our stay here. Everyone was so nice and the place is nice. Great location.
Bodde här 2 nätter i februari 2024
Svar från Donne Mallory, Executive Assistant 12 mars 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fantastiskt

John

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean, beautiful interior and exterior Staff was very helpful and cooperative. Had to learn how the in room coffee machine worked
Bodde här 4 nätter i januari 2024
Svar från Donne Mallory, Executive Assistant 12 feb. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

8/10 Bra

Frederic

Ok
Bodde här 2 nätter i januari 2024
Svar från Donne Mallory, Executive Assistant 12 feb. 2024
Thank you for taking the time to share your experience. We are delighted to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 Bra

kevin, Devonshire

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Fun
Bodde här 1 natt i december 2023
Svar från Donne Mallory, Executive Assistant 22 jan. 2024
Thank you for taking the time to leave a review and to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 Bra

Ivan

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel was really nice and comfortable. The reason for not giving it 5 stars was my very unacceptable experience with dealing with the front desk staff and their billing system. We booked the hotel through Expedia and paid for the hotel before we went on the trip, except for the local taxes and fees, $107, which were to be collected at the hotel. That is fine, except when I checked in they put a hold on my credit card for around $1300, which did not make sense to me because we paid for the room ahead of time. After questioning the staff, I was unable to get a reasonable answer as to why, but I decided to go ahead and deal with it because I was trying not to let it ruin our experience there. So the night before we checked out, I asked to see my charges which should have been around $400. The nice staff lady handed me a statement for over $1000. Of course I questioned this and she finally corrected it and said there was a glitch in the system. So next morning when we left, I did not have a chance to get a final statement as we were in a rush to get to the airport. After getting home, I checked my credit card transactions and it had pending charges of $1300, $400, and another $1300. We had paid for the room from a bank account before going on the trip. I was told by the credit card company that these charges were holds on my account, and that they would drop off in 7 to 10 days. The $2600 hold is still showing on my account, 5 days later. So Beware of excessive charges!!
Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Anamaris

Bodde här 3 nätter i januari 2024
Svar från Donne Mallory, Executive Assistant 22 jan. 2024
Thank you for taking the time to leave a rating and share your experience. We are delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to the Princess again soon!

8/10 Bra

David

Gillade: Boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Donne Mallory, Executive Assistant 19 jan. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay with us and we hope to welcome you back to the Princess in the near future.

2/10 Väldigt dåligt

Joshua

Bodde här 3 nätter i januari 2024
Svar från Donne Mallory, Executive Assistant 12 feb. 2024
Hi Joshua. Thank you for your rating. As providing our guests with the highest standard of hospitality service is our #1 priority, we’d love to hear more about what we can do in the future to get five stars from you. Thank you!

10/10 Fantastiskt

Beverly

Bodde här 4 nätter i januari 2024
Svar från Donne Mallory, Executive Assistant 12 feb. 2024
Thank you for your review! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

6/10 Okej

Tamara

Bodde här 7 nätter i januari 2024
Svar från Donne Mallory, Executive Assistant 12 feb. 2024
Thank you for taking the time to leave a rating. We are glad to hear that overall you had an enjoyable visit and hope to welcome you back again soon!

10/10 Fantastiskt

Philip

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Donne Mallory, Executive Assistant 12 jan. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had such an enjoyable stay. We look forward to welcoming you back in the near future.

8/10 Bra

Ivor

Bodde här 5 nätter i december 2023
Svar från Donne Mallory, Executive Assistant 10 jan. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay with us and we hope to welcome you back to the Princess in the near future.

2/10 Väldigt dåligt

Lakeisha

Reste med sin partner
Gillade inte: Renlighet och personal och service
A Disastrous Hotel Experience I recently had the unfortunate experience of staying at Hamilton Princess and I must say, it was absolutely dreadful. From the moment I stepped foot into the hotel, I knew I was in for a disappointment. First and foremost, the customer service was abysmal. The staff was rude, unhelpful, and seemed to have no interest in providing any sort of assistance. There were a few staff that went above and beyond and i want to personally send them a thank you. It felt like they were doing me a favor by simply acknowledging my existence. I had numerous issues during my stay, ranging from a malfunctioning unit, to a mold and mildew bathroom , and each time I approached the front desk for help, I was met with indifference and a complete lack of urgency. Moving on to the room itself, it was far from the advertised luxury experience. The cleanliness was questionable at best, with stains on the carpet, rust around the toilet, and dust in every corner. The bed was uncomfortable, made squeaky noises and was broken, the pillows were lumpy, and the overall decor felt outdated and worn out. It was clear that the hotel had not invested any effort in maintaining the rooms to a satisfactory standard or that they deliberately provided us with the bottom of the barrel. The amenities offered were nothing more than a joke. The the pool area was dirty and unkempt, and the Wi-Fi connection was so slow that it was practically unusable. It felt like the hotel was living in
Bodde här 3 nätter i december 2023

2/10 Väldigt dåligt

Fletcher

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
The resort was extremely boring and the staff was extremely unhelpful.
Bodde här 4 nätter i december 2023
Svar från Donne Mallory, Executive Assistant 8 jan. 2024
Thank you for taking the time to leave a review and rating. We're truly sorry to hear that your experience at our resort did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your concerns and ensure they are addressed satisfactorily. If you could kindly share your contact details with us, we'll put you in touch with management to discuss your experience in more detail. Thank you again for sharing with us and we hope to hear from you soon!

10/10 Fantastiskt

hatala

Bodde här 3 nätter i december 2023
Svar från Donne Mallory, Executive Assistant 8 jan. 2024
Thank you for your rating! We are delighted to hear that you had an enjoyable visit with us and we look forward to welcoming you back again soon!

10/10 Fantastiskt

Gary, Dayton

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Donne Mallory, Executive Assistant 2 jan. 2024
Thank you for your rating! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

8/10 Bra

Suzy-Ann, Springfield

Bodde här 5 nätter i december 2023
Svar från Donne Mallory, Executive Assistant 15 jan. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay and we hope to welcome you back to the Princess soon!

10/10 Fantastiskt

John Merrick

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My experience was Great. The Staff was very Professional and Courteous. The room service was Excellent and the Restaurants inside the Hotel was very nice. Thank you very much for the Wonderful stay.
Bodde här 3 nätter i december 2023
Svar från Donne Mallory, Executive Assistant 27 dec. 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we hope to welcome you again soon!

10/10 Fantastiskt

Halle

Bodde här 2 nätter i december 2023
Svar från Donne Mallory, Executive Assistant 27 dec. 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we look forward to having you return soon!

8/10 Bra

Robert, Washington Twp.

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Donne Mallory, Executive Assistant 13 dec. 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we look forward to having you return soon!

8/10 Bra

Kelsey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Donne Mallory, Executive Assistant 30 nov. 2023
Thank you for your rating! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

6/10 Okej

Hayley

I found glass in my champagne flute while I was drinking a mimosa at breakfast. The glass went all the way back to my throat, I thought it was ice. When it didn't melt, I pulled it out and realized it was a chunk of glass. They didn't seem to care and offered me another mimosa. I asked if I could get it in their signature phone booth cup. They said they only make those drinks in the bar Intrepid. I asked when it opens if I could get one, knowing that they sell them in the gift shop as well they said sure. Later on a manger came up to me to apologize and I asked her to comp the wings and sassy pineapple drink. It was a $45 tab. No one seemed really bothered by this scary situation. I was there alone and afraid the rest of my trip.
Bodde här 4 nätter i november 2023
Svar från Donne Mallory, Executive Assistant 30 nov. 2023
Thank you for taking the time to leave a review and rating. We deeply regret the distressing experience you encountered during your visit. Your safety is our top priority, and we sincerely apologize for the incident with the glass. We appreciate your patience and understanding as we took immediate steps to address and rectify the situation.We want to assure you that your concerns have been taken seriously, and we are committed to enhancing our protocols to prevent any recurrence. We thank you again for sharing your experience with us and hope to have the opportunity to regain your trust and provide you with a much more positive experience in the future.

10/10 Fantastiskt

Maria

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Simply marvelous. A place to call home. Thank you so much.
Bodde här 4 nätter i november 2023
Svar från Donne Mallory, Executive Assistant 23 nov. 2023
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fantastiskt

Christopher Lee

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Princess did not disappoint and was excellent in all respects.
Bodde här 2 nätter i november 2023
Svar från Donne Mallory, Executive Assistant 6 nov. 2023
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 Bra

Ian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
A good location and friendly staff
Bodde här 6 nätter i oktober 2023
Svar från Donne Mallory, Executive Assistant 6 nov. 2023
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fantastiskt

Jay

Bodde här 4 nätter i oktober 2023
Svar från Donne Mallory, Executive Assistant 14 nov. 2023
Thank you for your rating! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

2/10 Väldigt dåligt

Michael, Marblehead

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The property beyond the lobby is old and tired. The rooms are too spread out from the main lobby and took several minutes and 2 elevator rides to get to room. The rooms are old and cramped. We found grease and dirt on the walls, bed and tv remote. For $600/night the room should be much nicer and should have not taken several elevators to get to. This was not a penthouse, it was a basic room on ground floor with one King bed. The view was of a canal that overlooked at a boat yard.
Bodde här 1 natt i oktober 2023
Svar från Donne Mallory, Executive Assistant 6 nov. 2023
We're truly sorry to hear about the issues you encountered during your stay. Your experience doesn't align with the high standards we aim to provide, and we apologize for the inconveniences you faced surrounding the room condition and layout. We take your feedback seriously and will address these concerns to make necessary improvements. We understand your disappointment and regret that your stay fell short of your expectations. We do hope to have the opportunity to welcome you back to the Princess where we can serve you better. Thank you again for sharing your feedback with us.

6/10 Okej

Stephanie

Reste med familj och småbarn
Gillade inte: Renlighet
I had the opportunity to stay at this property on my first family vacation what a disappointment. House keeping was horrible, we walked in to a ball a hair in our shower. After we complained they said they put in for a deep cleaning that ball of hair moved from the shower to the trash nothing was cleaned, they didn’t even make our bed they threw our blanket on the bed and boom room clean. They didn’t empty our trash, you can see stains on pillows and cover. The room looked old and in maintained. Elevators were small and as well old looking, not to talk about resort fees and tax over $120 per night for what? Never going back.
Bodde här 4 nätter i oktober 2023
Svar från Donne Mallory, Executive Assistant 6 nov. 2023
I'm truly sorry to hear about your disappointing experience during your visit with us. What you described does not meet the standards we aim to provide, and we apologize for the issues with housekeeping and the overall condition of your room. Please know that your feedback is valuable to us, and we will address these concerns to ensure improvements are made. We understand your frustration and regret that we fell short of your expectations. We appreciate your input, and would like to put you in contact with management to ensure your concerns are addressed satisfactorily. Please respond with the best contact details to reach you on. We thank you again for sharing your concerns, and hope to have the opportunity to better serve you soon.