Hotell nära Plaza de Recreo

“We booked two rooms; one was good. The other had a broken AC and smelled damp. The staff took the problem seriously and tried to resolve it. When that didn’t work, we were given a new room that was good in every way. The staff were consistently excellent! The pool is minimal, absolutely not what I expected. As a result, none of us or our three children wanted to swim. The breakfast was poor—neither tasty nor offering a good selection. It was okay, but not worthy of the Hyatt name.”

“Extremely clean property. Good communication with the guest. Family-friendly atmosphere. Accessible area, with parking.”

“El recibimiento fue inmediato y accesible. Ana nos atendió muy amablemente y profesionalmente. Su localización es accesible con el gps. Todo muy limpio y organizado. Está a 10 minutos de Plaza Las Américas, a 2 minutos de Bacardi y a 4 minutos de los Crazy Burgers. Totalmente recomendado.”

“Nice staff. Clean area”

“Can not recommend. Room smelled moldy and musty - got respiratory issues, and allergic reaction to the mold. Front desk did not adress the issues, only stating fully booked. ”

“Our stay was good. Rooms were cleaned daily. The Balcony I would not book again. they pigeons were always on ledge and made it dirty with their poop. I don't think the outside balcony was cleaned though-out our stay. It kept us from enjoying it - and although its ocean view you face the street and hear the cars at night along with the waves of the beach, past the street view. I think it was an extra expense of money that i could have saved.”

“Bara en kort övernattning innan kryssning Väldigt rent och fint”

“Very good experience”

“Väldigt rent hotell/rum läget mitt i old san juan ”

“I would honestly describe this as more of a motel than a hotel. The photos are definitely enhanced and do not reflect reality. Some of the images shown do not even exist in real life. The lobby photos, in particular, are not accurate at all. It almost feels like false or misleading advertising. I barely had any contact with the staff. There were only two breakfast options available. However, the breakfast staff were friendly, and I have to admit that the breakfast itself was quite good. The...

“This trip was absolutely amazing and definitely had a time getting to talk to the locals and check out their activities. I booked this trip to celebrate my birthday and when we first arrived the area was very convenient and we were greeted by the sweet receptionist Adrianna. Adrianna helped us figure out the different eating spots and shops. She also recommended their cafe if we wanted breakfast/dinner which we really appreciated it. One of the issues were the room, if you are going with two or...