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Recensioner av Grand Hotel Pomorie

4.5 out of 5
Grand Hotel Pomorie
Prof. Stoyanov Street 5, Pomorie

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 30 av 60 recensioner" "
8 - Bra i betyg. 20 av 60 recensioner" "
6 - Okej i betyg. 5 av 60 recensioner" "
4 - Dåligt i betyg. 4 av 60 recensioner" "
2 - Väldigt dåligt i betyg. 1 av 60 recensioner" "

8,6/10

Renlighet

8,4/10

Personal och service

8,2/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Maria

Reste i grupp
Gillade: Boendets skick och faciliteter
Inte så många som kunde engelska… svårt att kommunicera, kunde tänka mer på basala hygienrutiner när det gällde rummet, badet , köket/maten. Bättre städning hade jag önskat mig samt bättre service för att det annars var ett väldigt fint ställe och prisvärd resa…
Bodde här 7 nätter i april 2023
Svar från Grand Hotel Pomorie 8 maj 2023
Tack för din feedback!Vi kommer att ta hänsyn till din åsikt när vi analyserar hur nöjda våra gäster är.Vi hoppas att du besöker oss igen!

8/10 Bra

Alaettin

Bodde här 2 nätter i september 2022
Svar från Kiril Valkanov, Marketing Manager 28 sep. 2022
Dear Guest,Thank you very much for staying at Grand Hotel Pomorie and for rating our services !We are looking forward to welcoming you again!Kind regards,

10/10 Fantastiskt

Tanya

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastisk familjevistelse för jubileumsfirande!
Fantastiskt bemötande, underbara bad för kropp och själ ! Restaurangen har urmärkt mat! Snittar med lax och vaktelägg!ostar och frukter! Tårtan utom denna värld!👌👌👌
Bodde här 1 natt i september 2021
Svar från Kiril Valkanov, Marketing Manager 29 sep. 2021
Tack så mycket för att du rankade oss så högt! Vi är glada att du gillade våra tjänster och du var nöjd med din vistelse på GRand hotel Pomorie! Vi ser fram emot att välkomna dig igen på Grand Hotel Pomorie

8/10 Bra

Bo-Lennart

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2021
Svar från Kiril Valkanov, Marketing Manager 5 aug. 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Grand Hotel Pomerie
Ett mycket fint och rent hotell. Vi hade bara bokat frukost, som var bra. Mycket att välja på. Till lunch och middag beställde vi a la carte som tyvärr inte var så bra. Poolerna på hotellet var fina liksom stranden som bara låg ett stenkast från hotellet med en fin bro som förbindelse.
Bodde här 5 nätter i juli 2017

10/10 Fantastiskt

Mervyn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very enjoyable stay would recommend
Bodde här 1 natt i april 2024
Svar från Kiril Valkanov, Marketing Manager 26 apr. 2024
Dear Guest,Thank you very much for rating our services with 5 stars! We are glad to see that you had an enjoyable stay and we would be happy to see you staying at Grand Hotel Pomorie again!Kind regards,

8/10 Bra

emre

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the hotel
Bodde här 1 natt i mars 2024
Svar från Kiril Valkanov, Marketing Manager 22 mars 2024
Dear Guest,Thank you very much for your feedback! We are happy that you enjoyed you stay and you appreciated our hotel.We hope to see you staying with us again! Kind regards,

10/10 Fantastiskt

MEHMED

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
TODO INPECABLE
Bodde här 7 nätter i december 2023
Svar från Kiril Valkanov, Marketing Manager 11 dec. 2023
Dear Guest,Thank you very much for rating our services with a 10! We are glad ta see that you were happy with your stay and you were satisfied with our services.We are looking forward to welcoming you again!Kind Regards,

10/10 Fantastiskt

Cihan

Bodde här 2 nätter i november 2023
Svar från Kiril Valkanov, Marketing Manager 23 nov. 2023
Dear Guest,Thank you very much for rating us so high! We are glad that you were satisfied with your stay and we are looking forward to welcoming you again!Kind regards,

10/10 Fantastiskt

Roderic

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i september 2023
Svar från Kiril Valkanov, Marketing Manager 2 okt. 2023
Dear Guest,Thank you very much for rating us so high!We are glad that you enjoyed your stay at Grand Hotel Pomorie and we will be happy to welcome you back again.Kind regards,

10/10 Fantastiskt

Roderic

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Staff are helpful amd friendly. Great location and it was an enjoyable stay.
Bodde här 1 natt i september 2023
Svar från Kiril Valkanov, Marketing Manager 2 okt. 2023
Dear Guest,Thanks for rating our services with 10! We are happy that you enjoyed your stay at Grand Hotel Pomorie and you were satisfied with the work of our team.We are looking forward to welcoming you again!Kind regards,

8/10 Bra

Katia

Bodde här 7 nätter i september 2023
Svar från Kiril Valkanov, Marketing Manager 23 okt. 2023
Dear Guest,Thank you very much for staying at Grand Hotel Pomorie and for rating our services!We are looking forward to welcoming you again!

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not worth the cost, but great location and breakfa
It seems at one point this was really a 5* hotel. However, it has been run down. Yet, great location, nice breakfast, staff is super friendly, polite, helpful. Has little parking on site, the rest is offsite. Because of the overall condition of the room I do not think it is worth the 141€/nigh for the smallest room.
Bodde här 3 nätter i augusti 2023
Svar från Kiril Valkanov, Marketing Manager 14 aug. 2023
Dear Guest,Thank you very much for taking your time to review our hotel! We are glad to see that you appreciated the location, the breakfast, the friendliness and the work of our team.Of course we are sorry to see that we were not able to meet you expectations, but we will do our best and we we will continue our everyday efforts to improve our services,Kind regards,

8/10 Bra

Yagmur

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall we had an very good experience. The surrounding of the hotel needs to be more live but generally it was peaceful.
Svar från Kiril Valkanov, Marketing Manager 3 nov. 2022
Dear Guest,Thank you very much for staying at Grand Hotel Pomorie and for rating our services ! We are glad that you enjoyed your stay and we are looking forward to welcoming you again!Kind regards,

10/10 Fantastiskt

Jan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2022
Svar från Kiril Valkanov, Marketing Manager 26 aug. 2022
Dear Jan,Thank you very much for rating our services so high! We are happy that you enjoyed your stay and we are looking forward to welcoming you again!Kind regards

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent spa and service
The hotel is 5* in every aspect but the spa is exceptionally good.
Bodde här 6 nätter i augusti 2022
Svar från Kiril Valkanov, Marketing Manager 22 aug. 2022
Dear Guest,Thank you very for rating our services and spa center so high! We are glad that you enjoyed your stay at Grand Hotel Pomorie and we will be happy to welcome you again!Kind regards,

10/10 Fantastiskt

Liliyana

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Belt perfect
Bodde här 2 nätter i juli 2022
Svar från Kiril Valkanov, Marketing Manager 25 juli 2022
Dear Guest, Thank you very much for rating us with a 10! We are happy that you enjoyed your vacation at Grand Hotel Pomorie and we will be glad to welcome you again! Kind regards,

10/10 Fantastiskt

Albena

Gillade: Renlighet och personal och service
Bodde här 3 nätter i juli 2022

10/10 Fantastiskt

Reyhan

Bodde här 1 natt i juni 2022
Svar från Kiril Valkanov, Marketing Manager 22 juli 2022
Dear Reyhan Yusuf, thanks for rating us so high! We are happy that you enjoyed your stay. We are looking forward to welcoming yo again!

10/10 Fantastiskt

Tamer

Bodde här 1 natt i juni 2022
Svar från Kiril Valkanov - Marketing Manager 6 juli 2022
Dear Guest, Thank you very much for rating us so high ! We are glad that you enjoyed your stay at Grand Hotel Pomorie and we are looking forward to welcoming you again! Kind regards,

2/10 Väldigt dåligt

Rochus

Bodde här 7 nätter i juni 2022

8/10 Bra

Oleh

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2022
Svar från Kiril Valkanov, Marketing Manager 7 feb. 2022
Dear Guest, Thanks for staying with us! We hope to see you at Grand Hotel Pomorie soon again! Kind regards,

10/10 Fantastiskt

Georgi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i januari 2022
Svar från Kiril Valkanov, Marketing Manager 10 jan. 2022
Thank you so much for rating us so high! We are happy that you enjoyed your stay. We are looking forward to welcoming you again at Grand Hotel Pomorie

6/10 Okej

Feliks

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2021
Svar från Kiril Valkanov, Marketing Manager 12 okt. 2021
Dear Guest, Thank you for staying with us and for taking your time to rate our hotel. Kind regards,

10/10 Fantastiskt

Petya

Gillade: Renlighet och personal och service
Bodde här 2 nätter i september 2021

10/10 Fantastiskt

Rumen

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2021
Svar från Kiril Valkanov, Marketing Manager 4 okt. 2021
Dear Guest, Thank you very much for rating us so high! We are happy that you enjoyed your stay at Grand Hotel Pomorie. We are looking forward to welcoming you again. Kind regards,

8/10 Bra

Petio, Honolulu

Reste med familjen
Gillade: Personal och service och bekvämligheter
Bodde här 7 nätter i augusti 2021
Svar från Kiril Valkanov, Marketing Manager 6 sep. 2021
Dear guest, Thank you for rating us. Your opinion is important foe us.

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Nice spa area
Bodde här 4 nätter i juli 2021
Svar från Kiril Valkanov, Marketing Manager 6 aug. 2021
Dear Guest, Thanks for your feedback! We are glad that you enjoyed our medical spa center. Kind regards

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i juni 2021

10/10 Fantastiskt

Sissel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Veldig fint hotel med høy standar.stort inne basse
Bodde här 10 nätter i juni 2021
Svar från Kiril Valkanov, Marketing Manager 29 juni 2021
Tusen takk for tilbakemeldingen og for at du vurderte oss så høyt! Vi gleder oss til å ønske deg velkommen igjen på Grand Hotel Pomorie

8/10 Bra

Antonia

Bodde här 1 natt i juni 2021
Svar från Kiril Valkanov, Marketing Manager 25 juni 2021
Dear Guest, Thanks for staying at Grand Hotel Pomorie and for rating us ! We are looking forward to welcoming you at Grand Hotel Pomorie soon again ! Kind regards,

10/10 Fantastiskt

Alexander

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The hotel’s SPA is renovated and the swimming pool area looks more convenient and attractive.
Bodde här 6 nätter i maj 2021

10/10 Fantastiskt

Max

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Test place
Great place to relax with awesome spa facilities
Bodde här 1 natt i oktober 2020
Svar från Kiril Valkanov 8 okt. 2020
Dear Guest, Thank you so much for the positive review ! We are happy that you enjoyed our services. Kind regards, Kiril Valkanov Marketing Manager Grand Hotel Pomorie

8/10 Bra

MILEN

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i augusti 2020
Svar från Kiril Valkanov 19 aug. 2020
Dear Guest, Thank you for choosing Grand Hotel Pomorie and for rating us ! We hope we will see you staying with us soon again. Kind regards, Kiril Valkanov Marketing Manager Grand Hotel Pomorie

6/10 Okej

teodor

Reste i grupp
Gillade: Renlighet
Gillade inte: Personal och service
Staff does absolute bare minimum to get by
Early 2000s - build clean property with good location - comparable to a Sheraton property which is good. All rooms have seaview. Service however was bare minimum. I give an example - front desk ordered a cab the day before for 0800 pick up the next day for one of my guests. I called the front desk at 0755 and I asked them if the taxi arrived. They replied I DO NOT KNOW and were ready to hang up. I insisted that they walk to the door to look through the glass if the yellow cab had arrived, and that was met with much surprise and almost indignation. Also we had electronic keys problems, and only later found out that we were given a room with a metal key even though the property knew they had electronic lock problems and had other rooms with e-key working. A normal thing would be to fix the rooms with e-key problems first, and in the meantime offer fully-working rooms to guests until the problem is fixed. I might be pushing it a bit, but I do not think this is unreasonable In a nutshell, if service improved it could actually be a lovely place. I honestly hope they fix the service as I sincerely enjoyed the location and I would go back
Bodde här 3 nätter i juli 2020
Svar från Kiril Valkanov 29 juli 2020
Dear Guest, Thank you very much for taking your time to review our hotel. We are sencerely sorry for the inconveniences caused. We totally agree that you should be accommodated in a room with fixed door locking system and we will investigate why this was not done in your case. We are working everyday on improving our services and we hope that you will give us a second chance to impress you. Kind regards, Kiril Valkanov Marketing Manager Grand Hotel Pomorie

8/10 Bra

Oleksandr

Gillade: Renlighet
Bodde här 1 natt i juni 2020
Svar från Kiril Valkanov 24 juni 2020
Thank you for your feedback.

8/10 Bra

Alan

Gillade: Renlighet, personal och service och rummets bekvämlighet
Decent place
Really great looking hotel and the spa services have good choice of rooms and pools, Don’t think it’s quite up to 5⭐️ Luxury and getting a bit dated.
Bodde här 2 nätter i augusti 2019
Svar från Kiril Valkanov 21 aug. 2019
Dear Guest, Thank you very much for the positive review. We are glad that you could enjoy and appreciate our services. We are planning some renovations during winter times so I hope next time you visit our hotel you will be well suprised. Kind regards, Kiril Valkanov Hotel Manager

4/10 Dåligt

Jane

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet och personal och service
Not good value for money
The hotel was not good value for money. The room was probably the best thing about the trip, plenty of space, clean good view over the sea. Customer service was not good. Apparently this is a Bulgarian thing but as the hotel is 5 star I think their staff should be trained better. Curt responses from reception, not overly helpful. Breakfast was very disappointing, not a good range of food and staff very slow and disinterested. Pool was not cleaned regularly. Toilet paper floating in one pool for a couple of days and in the other pool insects, leaves etc. Not once did I see the lifeguards go round with the net to scoop things out. Very expensive for what it was.
Bodde här 3 nätter i augusti 2019
Svar från Kiril Valkanov 21 aug. 2019
Dear Guest, Thank you very much for taking your time to give us your feedback. I am sorry we have not met your expectations for our services. I can assure you we are working everyday for improving them. I also agree that there is always a place for improvement. I cannot agree with your opinion that we are not cleaning the pools though. We do it a few times a day and of course at any time we notice leaves or other objects that have accidently fallen from our beautiful garden into the swimming pools. Hygene and guest satisfaction are our first priorities and we do not compromise with them. I hope we will see you stay with us again and next time you will be much more satisfied. Kind regards, Kiril Valkanov Hotel manager

8/10 Bra

Hagop

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2019
Svar från Kiril Valkanov 21 aug. 2019
Thank you for rating us ! Kind regards,

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Gillade inte: Bekvämligheter
Bodde här 7 nätter i juli 2019
Svar från Kiril Valkanov 21 aug. 2019
Thank you for rating us ! Kind regards,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i juli 2019
Svar från Kiril Valkanov 21 aug. 2019
Thank you for rating us ! We are glad you were happy with your stay. Kind regards,

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet
In generale l'albergo evidenzia carenza di manutenzione. Inoltre ho prenotato una Junior suite per tre perso specificando che mio figlio ha 16 anni e mi sono ritrovato una camera enorme con un solo letto matrimoniale e dopo qualche insistenza è stata aggiunta una miserrima brandina. Ma siamo impazziti!!! Inoltre dopo tre giorni mi è stata cambiata la camera perchè quella che mi era stata data aveva dei problemi di acqua.
Bodde här 9 nätter i juli 2019
Svar från Stelios Stambolis 30 juli 2019
We are very sorry for the incoinvinience caused, but as you probably understand these type of problems could very well happend even in our own homes. Again we are very sorry that you are not pleased with the accommodation, we will try to inform our guests about the extra beds previous to their check in- this is why we have the photos - so that you would know what type of room you are booking Hope that above all you had a great vacation with us and be back again soon

4/10 Dåligt

Verifierad resenär

Gillade: Bekvämligheter
Gillade inte: Personal och service
Bodde här 2 nätter i juli 2019
Svar från Kiril Valkanov - Hotel Manager 24 juli 2019
Thank you for your feedback. We are sorry to get only 2 out of 5. We would like to know the reasons, so that we can imrove our services.

10/10 Fantastiskt

Vladislav

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2019
Svar från Stelios Stambolis 10 juli 2019
Dear Vladislav, Thank you for your positive review Our team is extremly pleased when our guests are so generous We will expect you again Best Regards, Stelios Stambolis Marketing & Sales

10/10 Fantastiskt

Danko

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
GRAND HOTEL POMORIE WAS PERFECT!!! I
Rarely am I fully satisfied with a hotel, especially when price and ranking promised a lot and in reality there is something different or , worse, lack of care for the guests. But GRAND HOTEL POMORIE WAS PERFECT!!! I can go into details but everything was just perfect! From room, staff, surrounding, feel, temperature, bed... You name it. This hotel deserves full 5 stars! Breakfast was great and tasty. Dinner was ok, nothing special but good. All in all, this hotel is on top of my list for longer vacation. Warmly recommend!!!
Bodde här 1 natt i mars 2019

10/10 Fantastiskt

Valentina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 8 nätter i oktober 2018

10/10 Fantastiskt

LADA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Понравилось
Bodde här 11 nätter i september 2018

10/10 Fantastiskt

Alexey

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Я инвалид, пользуюсь коляской. Для инвалидов только номера подготовлены. Вся бассейны и грязевые ванны для инвалидов недоступны, хотя передвижной подъемник стоит всего 1500 евро.
Bodde här 11 nätter i augusti 2018

10/10 Fantastiskt

Marija

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great view of the Black Sea, very relaxing
The Doctor at the Hotel Spa is very knowledgeable and kind, we enjoyed our discussions. Our room was very comfortable, the shower was hot and powerful. Clean facilities. Spa facilities are professional. We stayed for one week so the only complaint we had was the breakfast the same every day.
Bodde här 6 nätter i september 2017