Fjällstugor i Razlog

“The hotel is situated in the mountains. We travelled here by the vintage narrow mountain train and arrived at a derelict train station. I contacted the hotel who kindly organised a taxi collection for us. The hotel is clean and the room was really nice and the bed is comfortable. I like the fact the hotel provide a bowl of fresh fruit in the room. The hot spring pools were lovely and great they stay open until 8pm. The restaurant food was really nice and also reasonably priced. The breakfast...

“Cheap, clean and ok good food.”

“It was nice , but needs some upgrades in the rooms, the curtains and the furniture is OLD, and the bed was not the most comfortable. We still had good time.”

“Cok temizdir ”

“The receptionist was very kind and accommodating. We had a small incident, and after sharing with her, she went beyond our expectations to make our stay comfortable. I can’t say enough how caring she was. The rental of golf equipment was a bit pricey, and I would have expected to have a bit better price for guest of the hotel, but that wasn’t the case. Of course, for longer stay, it is worth getting your own equipment. However, for us, it was unexpected decision to visit, so no gold equipment...

“Hotellet jättefint med utmärkt frukostbuffé. Infrastrukturen runt hotellet var dock bedrövlig med bara grus och sten och pågående byggarbeten.”

“excelent host”

“Was a nice and very helpful ”

“Stor och fin lägenheten i förhållande till priset dock var service och bemötande mycket dåligt. Vi fick byta lägenhet dag två då det läckte in vatten genom taket i den vi bodde i först. Den vi fick istället var äldre, klart mindre och saknade balkong, öppenspis och tvättmaskin. Detta påpekade vi för hon som stod i receptionen och förväntade oss någon form av kompensation men vi fick inget. Vi bad även henne ta detta med sin chef men vi fick ingen återkoppling alls. Även deras transport fram...

“We really enjoyed our stay at Kaphouse family hotel. The rooms were spacious, spotless, and well kept. The staff were genuinely friendly, always welcoming, and ready to help with anything we needed. The location was excellent and made it easy to get around. You can really feel it’s a family hotel—comfortable, caring, and relaxed. We would definitely stay again!”

“Prefect quiet location clean room and very friendly and helpful staff. Breakfasts were great and dinners too. I will stay again and highly recommend others too”

“Bra familjehotell och helt ok restaurang med bra service. Stor utrymme på rummen med lite slitna golv och hotellet var varmt och skönt under dgar med -10grader ute. Enda nackdelen var hotelläge som var avskild från centrum med gator utan ljus.”

“Good breakfast, nice pool area. Staff has to work on a "customer-first" attitude. The hotel is a bit of a walk to shops and restaurants and feels a bit too remote off season. There was also a building site next door. It's worth booking mountain view for a better experience.”