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“We had a very bad experience with the arrogant transfer lady on site. We wanted to be at least 2.5 hours earlier at the airport due to personal reasons. Jody the agent did not care. It was impossible to talk to her in a good manner. We called customer service and they was okey to give us an earlier transfer and booked it, we got confirmation online. When it was time for transfer the next day no one showed up. We had then to take taxi and payed 25 dollar for it”

“Awesome staff and the food was delicious.”

“Excellent staff”

“Stayed here at the beginning of October 2025. We had a Platinum Club Swim Out Suite. We had a total of 3 suites with 9 people total. They were able to accommodate all of us with rooms near each other. The resort was very slow at the time, but the service was amazing. All of the workers were so friendly and personable. We really enjoyed seeing them each and every day. The Jamaican people are truly the best. The water park was fun for the kids in our group, and the adults enjoyed the slides...

“Staff was lovely. I enjoyed room service and food. The spa was lovely.”

“The staff was wonderful ”