Rhondda Valley

Booked a deluxe room for 2 nights. Allocated a substandard room, needing refurbishment, tired with curtains hanging off poles, dark and dingy with broken tiles in the bathroom. Staff in denial initially, eventually moved into another much better standard of room. On our departure we had no hot water. Breakfast was a poor experience too with staff in addition not informing us that Breakfast started later on a Saturday. So no breakfast that day due to our departure time. However, we attended our Sister in law’s memorial gathering in the conservatory which was such a contrasting experience due to being in a lovely environment with views and access to the garden, over seen by an events organiser and staff dedicated to the occasion. On submitting my complaint it was handled badly with a delay to acknowledging it. As compensation we were offered 15% off either afternoon tea; use of the Spa or towards a further stay with no consideration that we live 300 miles away and certainly would not be travelling for a cup of tea or dip into the Spa.