Alejandro was very nice and helpful - even gave us an upgrade which we appreciated, but no one was ever around if we had a question. We happen to get lucky he was there when we checked in and then we never saw him. He said to call, but we did not feel comfortable doing that. It was very confusing to find the property and difficult to bring our bags up since the lift didn't start at the entrance. The bathroom was very clean, but we were confused on how to use the shower without making a mess without a shower curtain or door. The walls could use a refresh and the area outside our window was filthy. The TV also didn't have even one English speaking channel. I know we were not the only English speaking people there. The breakfast was good, but was set up too late for us and a couple of other people on two of the days. I'm not sure I would stay here again.