Ruthin Castle

Problem checking in needs attention. No contact or keycode sent. Had to telephone and luckily the woman who answered sorted the issue. It did mean we were later checking in though. It was suggested that the problems were the fault if Hotels. Com If this is the case amd problems have arised for other guests, it be helpful to trt amd solve the problem do guests ger the messages they need to re check-in Having said this, i have stayed previously without an issue and find it good value for mo ey in a different location, close to the Baltic area and other attractions.

Nice room/hotel in the center of the city. Have no complaints about the actual facilities, however, there were several pubs and clubs on the street, including in the hotel, so it got very, very noicy at night with a room towards the street. Probably mostly a weekend problem though, and the staff did give me earplugs so it didn't ruin my sleep too much. Also, the hotel is not a VIP Access hotel, despite Hotels.com claiming so. Or at least two staff members hadn't heard of it when I asked on check-in. It's fine, the hotel was still nice but was a bit of a bummer to not be correctly informed when booking as that factor had tipped the scales a bit for me.